Lemont Ace Hardware

Beware. This store sells items in packaging that, while designed to appease VP's of loss prevention, effectively make Ace Hardware the thieves, as in your money. I have had these guys steal my money twice by having packaging requiring it's destruction to get at an item to test its suitability. Once I chose the wrong product, the next (and last) time I bought something based on their recommendation and both times Ace refused to stand behind their products and accept a return. I can understand my mistake, but not theirs. In order to steal over fifty bucks from me, Ace has chosen to forego ALL my future purchases. Caveat Emptor. Never again.

Knowledgeable, helpful, friendkt staff that helps you get the job done right the first time. Priced a touch higher than big box stores but they are so much more helpful and able to immediately assist you. I love this place and highly recommend it!

Archaic return policy (all sales final pretty much), better off shopping on Amazon or Menards unless you're 100% certain it's what you need. Bought a laser measure (ace only had one type in stock) up to 65'. Turns out my basement is longer than that so i had to buy another laser online. Ace refused to help or take the return even though no signs in the store stating their policy. Needless to say I'll just take the extra 5 minutes next time and go to Menards.

The staff here is always so friendly and helpful, I never have any problems finding what I need.

I purchased exterior semi gloss paint and when I painted the right post on my project it was a medium blue, although can says black. Mistakes happen so when I went back to return clerk said we do not return open items and how does he know I used there paint. I explained i am honest bought this yesterday. The owner approached us said the clerk is not questioning my integrity and called me a f..g as....e yes I said oh really thanks that's nice great way to treat you customers question there integrity then call them f....ng as..... Owner is very unprofessional and good luck getting your money back with receipt after buying paint that isn't the color stated on the can unbelievable I hope no one else has to deal with this owner...