Larsen Ace Hardware

Cannot say enough good things about the team here. They went the extra extra mile to help me get a screen for my window done. You never see this level of service and commitment from the big box stores

I went in this morning to have a set of keys made. While waiting in line at the key station two employees started helping a person identify a washer instead of helping us and after standing there for a long time one of the employees looked over at us and said “Do you need something?” Not a single employee in the store greeted us or asked if they could help us find anything and the prices for everything were substantially higher than what you can pay online or at Home Depot and Lowe’s. The product selection in the store was better than what I had thought it would be but with the terrible customer service and high prices I will go somewhere else in the future.

Amazing customer service provided by Kathie! She went above and beyond to ensure the product was ready for delivery and equipped with everything we needed. She was attentive, knowledgeable and provided superb customer service. I was thrilled we could make this purchase locally, through ACE Hardware, and not a big box store. AND, the pricing was better!! Plus, if you are an ACE Hardware member you get free assembly and delivery services with a purchase over a certain amount!! Amazing experience!

Great hardware store, fantastic stock, very helpful, and wonderful wood floors

This is my first time visiting this particular store and it won’t be my last. I went in to get a key copied and the staff were very friendly. The customer service was excellent and staff provided me with knowledge about locks and key types. I was in and out of the store very quick as well!