Kong's Body Shop

Date of transaction: 01/17/23 Amount paid from me: 977.02 Amount paid from my insurance company: $2269.01 Kongs Body Shop was supposed to fix all areas of my car damaged in an accident. Any discrepancy between the insurance company estimates and Kongs was supposed to be submitted by Kongs to the insurance company. Kongs was then supposed to fix all items and allow me to pick up my car within a reasonable time frame. *Car dopped off at Kongs on 12/12/22 and kept the car until 01/17/2023. * Kongs did not fix all areas with damage and even the areas worked on were not complete upon pickup and are still not complete today. Not one component was fully fix. The paint was off color from metal to metal. Not blended well. The bumper was not fully attached. Originally missing a pin stripe that I had to bring the car back and wait for an hour for them to add. The TPMS sensor in the tire was not fix and I had to return to Kongs and then to an outside tire shop that Kongs deals with (I did not pick them, and they did not do work for me, they worked for Kongs, but on my car) **There was new damage on my vehicle after sitting at Kongs for so long. Driver's side door and fender dinged by something. They ignored it. *** The headlight was not reattached properly when working on reinstalling the front bumper, as the mount for the light was affected by the bumper getting ripped off in the accident. They ignored it. The back passenger side fender was repaired and repainted poorly, but the skipped the bumped that was clearly related damage and only a 1/2 inch away. From pickup day of my car on 01/17/23, where I took pictures and explained all areas that still needed work, through to the following weeks, my complaints and comments were ignored even with picture evidence. Kongs even forced me into taking the car off their lot when I said it's not ready and I don't want to pick it up. They said they couldn't keep it. Kongs did finally put on the little pin stripe, but the job was so rushed I guess that the pin stripe is now peeling/chipping away 28 days later... So even the smallest thing they tried to do, ended up not being completed or sufficient in any way. They basically did nothing to try and resolve anything I asked for and still nothing has been addressed by Kongs. The third-party tire shop did fix the TPMS sensor after I paid $100 in Ubers to be able to drop my car off at this unknown place chosen by Kongs. I will now have to pay much more to another body shop to cover the incomplete repairs and the ignore repairs. Kongs did nothing should have a very low BBB rating. I will continue to complain of all platforms about this company for years, unless something gets resolved.

Called in beforehand to get an estimate to change a tail light, already had the part just needed to pay for labor. Was told under 100 dollars, when dropping off the car, was quoted 150. That’s over a 50% price markup from what I called in. They said they had to take off the bumper. Bought to tools myself to do it and completed it in under an hour with 0 experience. Anyone with better tools and actual car experience could probably complete this in 15 minutes. Seriously a joke that they tried to charge me 150 dollars for 15-30 minutes of labor. If the pricing discrepancy is this high before I even dropped off the car, who know what they would have tacked on afterwards. Would not take your car here.

HORRRIBLE BODY SHOP!!!!!! DO NOT TAKE YOUR VEHICLE HERE ! They will give you back your car worse than you gave it and they are super unprofessional and curse a whole lot when you question their poor labor. They are con artists, especially the owner! Please save yourself the time and headache and DO NOT GO HERE !!!!!

They do a great job but it's customer service not the same as years past. I have been there 3 times in the last 15 or so years when the owner was the face of the business, this time is someone else, and it's not the same.

They gave me a lighting fast online rough estimate from pictures of the damage to my car. Turned out the car was a total loss, but I appreciate the quick response.