Kia Laguna

Good experience and staff is kind.

Excellent Service from all KIA Laguna Team

Big showroom. Busy selling cars

Ok

The place is nice. The staff that welcomes you is friendly, attentive. There is water and coffee. Wifi fails. This is where the but comes; The reason for going is the car service, here where the details matter. At every appointment they wash your car (courtesy wash), but it always leaves a lot to be desired - it's my ninth service - (uncleaned parts, marks from the wipe), you might think "it's rude" however on 2 occasions I have paid for it A slightly more "detailed" wash that I do not recommend (for half the cost it looks better in any car wash) since it is the same result - it fails in the details. On average you wait 2.5 hrs; At the beginning they inform you which points they will check according to the service number, as well as "extra" services and their additional cost (such as more detailed washing, engine washing, etc.) at the end you receive the report by email where they add suggestions or details if you find any. Here all that remains is to "trust" that they did or reviewed it as detailed in the report. The conclusion would be: - "more staff or fewer cars" -. Details are important to provide better service. Coincidentally - I don't know if it has happened to anyone else - I found details after the services... the first time a screw was missing from the visor that covers the sun. The next one on the buttons to raise or lower the windows on the driver's side - -loose- and I always noticed it days after the service so I did not make a claim. This time a broken piece of the armrest, which I noticed when leaving - minutes before it closed more than 19 hours - I sent a message and photo to the advisor and he said he would no longer be there, that he would comment on it and call me (that was today May 14, 2022) ; I'll wait for them to tell me...