Kia Country

Amunitions hide in kia sensors arround

The attention from the Service Advisor was terrible, as if reluctantly. And they practically returned the car to me dirtier than how I delivered it. I leave test photos. When I made the observation to the advisor, he only told me that he would mention it to the customer service person. The car already leaves a lot to be desired in service and performance and with that type of attention it is clear that the customer is the one who is least interested.

They offer you taxi service when you leave your car in service, as a courtesy, but it is a distance from there to the women's hospital that you can even walk, for me that is not courtesy. Since the driver left me in the conquest precisely at the Guadalajara pharmacy being 4 km away and the driver told me that I had to pay for additional service and he was upset that I told him where the courtesy was.

Terrible service, I wrecked the car and they put a 2021 light on a 2018 car, now the quality and temperature of the headlights are completely different, it represents a safety and aesthetic problem, after so many long delays they do not want to take responsibility. The car has the 2021 light on all the time and the 2018 light off, as can be seen in the image.

I had a terrible experience, they did not detect a fault in my truck or they did not want to tell me so as not to make the warranty valid. The last service I went to at the agency cost me almost 6 thousand pesos, they told me it was due to the mileage of my car, so I accepted so as not to lose my warranty. At that moment I made the observation to the girl who assisted me (Karen S.) that my truck had run out of oil that she should please tell the technician to check it, when they delivered the truck to me (it is a 2016 Sportage) I They said that the oil had been thrown away because it was missing a gasket, which they had already installed. Confident, I continued driving in the car and in less than a month the truck showed me that it was missing oil again. I stopped at a workshop and asked the manager if he could help me check what was happening, he opened the hood and realized that I didn't have any oil, he recommended that I go to the agency because he realized that they had lied to me because the truck was burning oil. I WAS NOT DISPOSING IT AS THEY HAD TOLD ME. I sent the car by tow truck to the agency so that it could be inspected, at In the end they told me that yes, that the truck had an engine failure but that the warranty no longer applied because two of the services they had performed were out of time (WHICH THEY ALSO DO NOT TELL YOU AT THE MOMENT IN WHICH YOU ARE OVER TIME TO MAY YOU CONTINUE TAKING THE CAR TO THE AGENCY AND PAYING VERY EXPENSIVE SERVICES). In short, I do not recommend trusting what the technicians there say, if you detect any fault ask for a second opinion so that they do not see your face and if you miss a service due to time or mileage do not take your car to the agency because From that moment on you have lost your warranty.