Kabelin Ace Hardware - Michigan City

the staff are incredibly friendly and helpful! my boyfriend and i went in to make copies of the house keys and we left with free samples and everyone was so kind! 10/10 recommend

The Customer Service experience here is phenomenal. Although this place is tucked away, it's worth the find. From the time you walk in, they are there to help. I always understand my buys and how to operate them.

Would have left a better review because the store was the best Ace we've ever been too. But when you want to ask the lady in the paint department a question, just don't. She obviously doesn't want to answer questions or deal with people. Next time someone asks something maybe be a bit nicer instead of snarky.

I had 18 screens to be remade. I called and they said bring them in. I brought them in 9 days ago and paid for them. Was told it would be a week and a half. Got a call yesterday. Two of the screens are specialized and can’t be done there. I understand that. For the remaining, I was told that they do not have time and they would not be doing them. This after a week. No comment that they would take longer, just no we will not be doing them as we are too busy. They are dropping them back off at my house, but I am out of town and now have to start from scratch. If you couldn’t do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad. I asked this question and received no answer. A week ago I was excited to have a great local hardware store. Today I realize I don’t have one.I read the response To my review. Ashlyn asked me to call. I have called her 15 times, never picked up. Left a message 4 times. Never received a return call.

I honestly never dreamed I'd write a review for a hardware store : ) Not all Ace stores are the same (my fave is in Steamboat Springs, CO and least fave is in Valpo). I went in this store for paint so many times, I feel like I know the 3 ladies I have met that work that department. Also, I did a paint match of a Benjamine Moore color at Home Depot and it was not even close...less Cottage Red, and more 80's mauve, eek. They were able to get me the color I needed to match my dresser without having to paint the whole thing. Honestly, every employee has been great for all my projects AND there is an official UPS Store inside. Plus, always fresh popcorn : )