Kabelin Ace Hardware - La Porte West

I frequent this Ace, and every time I go, I’m greeted and asked if they can help me find something. I went in literally right before close last night needing a last minute craft item for my wife, and 2 different people helped me immediately without me asking, and had smiles on their face. Cashier was friendly too. Bonus stars if I could give them for giving me a $2 bill :) also nice location to have the UPS store in the building.

I came to this Ace for the first time solely because they are a Stihl dealer. It was my first time purchasing a top tier saw. The fellas helping me were super friendly and helpful, without pushing me towards one purchase or another. I ended up getting a fantastic saw and they really made it right for me. I'll be getting all my Stihl products from here for sure.

Labeling has done a lot of improvements to t this store in the last year or two. I can almost always find what I need here. Their staff is always available to help. It's a nice contrast to other big box home improvement stores in michigan city. I'm also a big fan of their rental department. The tools/equipment for rent are decent quality and such a cheap alternative to buying one or paying a professional to use them. My gf likes the custom engraving center that they make personalized items on site. I think that prices here are higher than big box stores but it's a convenience thing. Im sure they aren't ordering on the scale that menards or lowes is and it saves me about 45 minutes by getting parts here locally. Some things are worth driving to michigan city for, most are not.

We recently rented a bobcat on Thursday my boyfriend took 2 days of vacation to try to get some yard work done. My boyfriend took two days of vacation to get our large yard project done. The young man that I spoke to on Thursday when the machine broke said that he would refund or send us a new machine that day. Nope never heard anything that day had to call back the next day at 11 in the morning and speak to a manager who then sent the machine that wasn't it any better. Was told by the young employee that we would be refunded and they actually charged more than what we were quoted over the phone I will never use a ace again I'll go to the big chains in Michigan City.

0/10 Terrible customer services at Kabelin's Ace located on the west side of town. I use to go here all the time to support the local business and not go to a big box store even though prices are a lot more expensive here. Customer service has went downhill bad the past few years. You use to get greeted and helped. Use to joke around with people about how you could never get around the store without being bugged for help. Now employees just stand around talking to each other and don't want to be bothered. Won't help you unless you are a retired male. I've had multiple run-ins with a retired older man that ignores you when you ask him something and if you do happen to get his attention he just points won't say anything or ask if you have any questions and just straight up walk away, but 5 minutes later you'll see in another aisle helping a older retired man being super helpful. I wish I would've got his name to put it on here, but he walks away so quick I couldn't catch it. It's a shame what this business has come to. I use to enjoy coming to this store and had family that worked here. I won't be taking my business there anymore. I'd recommend going if you are a retired older man, but if you are a woman, or below the age of 40 you might want to go somewhere else. Haven't had issues on the east side of town, more so hard to find a employee since its a smaller store.