Journeys

If I could give 0 stars it would be more fitting. Terrible experience. We love journeys and have shopped here since our 8yr old started wearing shoes. Today we experienced the most disrespectful, rude, and childish customer experience we’ve ever experienced at Journeys. I did not get the proper help to purchase shoes. In fact, all of them sat behind the counter and provided zero help. I needed a size 4 in kids and the short lady with dark shoulder length hair behind the counter said they didn’t carry that size and turned around to proceed to show her coworkers something on her phone. Obviously I knew they could offer me a size in women’s that would fit my daughter but they failed to do so. I had to complain of their lack of good customer service to get help. A new employee offered to help me while the rest hid in the back and giggled at their disrespect .. we got the shoes in women’s and left. Terrible. Had I not promised my daughter shoes TODAY, We would have waited and ordered online to avoid this nonsense. Takes 0 efforts to be kind and deliver exceptional customer service.

Tyler, I think it was, gave us a laugh with his pitches, but he's a keeper. Wish them the best there, even though we did not purchase anything, no not even the shoe protector... haha

I was in there to return some shoes my husband decided he didn’t like. The lady was rude to me as she asked why I was returning them. She just had a yucky tone of voice and didn’t make me feel very good. I really didn’t get a positive, welcoming vibe in that store.

The female employee that was working the register this evening is incredibly rude and has a horrible attitude. She wears glasses and has blonde streaks in her hair. When we asked if this store had a certain size in Hey Dude shoes for toddlers, she was very snarky and snippy. She didn't listen to what we said when rudely asked what size after being told more than once. When she brought out the shoe boxes, she rudely and aggressively handed them to us. I understand it's the holiday season and working in retail can be crazy and stressful, but don't work in retail if you have a nasty attitude and can't be nice to your customers.

Not friendly and no idea of what basic customer service looks like. Not one worker behind the desk looked or asked if I wanted to try anything on. I had to go out of my way to ask them to grab a size for me. Felt like I was inconveniencing them by asking they do their job. It was awkward and eventually I just left. It really sucks because there is not that many shoe stores in fargo and now one less I will visit.