Independent Mobility Plus

I don’t usually post reviews but I felt it was Important to mention the experience I had w purchasing a scooter, repairs and customer service. Evan was particularly patient in helping me decide on the scooter that was right for my husband. No pressure in taking my time w the purchase and very informative. When we had problems w the batteries he went way beyond our expectations when the tech for Pride was not able to get batteries to us in a timely fashion. We went thru the process that was required w our purchase and when we contacted Evan about the service. He took charge and communicated w Pride and their technician. When it was evident new batteries were not going to gotten and installed in a timely fashion, Evan came to the rescue. He recommended equivalent batteries. I could not go out and make the purchase so he volunteered and picked up the batteries for us and drove out that evening and installed the batteries. When it comes time for a second purchase I would return w my business. I definitely recommend Independent Mobility. Teresa Kinney

You will not get the customer service you would expect, especially with medical supply store. Do not expect any respect- kindness, knowledge, insurance doesn't matter. Insurance has been helping me deal with people there for several months. Seemed good the first day I walked in and I'm surprised how bad it actually is there. Something that should've been ready after a few months has taken over a year and still don't have the whole thing. Doctors and insurance have been great. These people are not.

I have been working with Troy & Anna for several months now. Anna is very responsive and helpful. Troy is nothing short of a great person. He always walks in with a smile, answers all of my questions, does great follow up, and is always on time. You will be in good hands working with these two. The company overall is easy to work with and I recommend them to anyone.

Wish I could give a -5. Company called to set up repair for daughter's powerchair. Was told they needed it for the day. They came and picked it up on Wednesday morning. Chair was not back Wednesday night. So I called Thursday morning at 8:30am asking where it was. Was told it was still being worked on. I then asked for a rental since my daughter is bedridden and has no way around without this chair. I was told no rentals and they would call back later. By 2:00pm still no phone call back so I called and talk to a different lady told her it needs to be back by end of day since we are leaving by 8:00am Friday to go out of town. Lady stated she would talk to the first lady and let her know. No call till 4pm from lady one stating can't get it back today and the chair is still not fixed and that they were never told that it needed to be back by any certain day. I said "it needs to be home today and i want to talk to store manager." She put me on hold to get manager and she came back on phone asking what time we were leaving in the morning and i told her the time. She put me on hold and then said someone will come tonight after hours to drop it off unfixed. The manager never even came to the phone. That's pretty sad. This is not the first time we have had issues with this company. They like to sell products they no zero about.

We purchased a new scooter and the owner Evan was more than helpful, zero pressure. We got it home and noticed there was a spare key missing he apologized and offered to send us one , we had to be in town the following week we said we would just pick it up at the store. We are very pleased with our purchase!