Havaianas

👍🏻👍🏻

I was with my sister at Havaianas at Shopping Nova América, Friday 12/08 so she could buy some flip-flops. As soon as we entered we noticed that the store was full (but that's normal at this time of year) and we went to choose what my sister wanted. We noticed a lot of disorganization in the payment area when I went to the cashier and asked an attendant how I could pay. He responded rudely to me as to whether I had been attended to by anyone. I said obviously not and very rudely he shouted the name of an employee and told him to answer "this blonde here"!!!! I felt extremely uncomfortable and embarrassed, the store was full and everyone looked at us. I asked a salesperson the attendant's name and found out that he was PAULO ( YOUNG, THIN MUSTACHE, BLACK HAIR, WHITE) We left the slippers there and didn't buy them. The store was extremely messy, the attendants were confused, there was no service, they were at the cashier just issuing orders to be paid at the cashier. We heard a lot of complaints inside the store before we left. Slippers are sold everywhere!!!! This is how stores lose and then close and the owners don't understand why!!!!! I will never go back and I'll leave it here so that others don't have to go through this.

Despite the store being full, this time we were well attended to, even though we didn't find the model we were looking for.

Great store, with a wide variety of products and super attentive staff.👏

Excellent service, friendly and helpful salespeople.