Havaianas - Shopping Estação

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I went to buy a slipper as a gift and asked for a size. The seller made all the sales and the package, and according to the store's rules, he only delivered the bag to the exit door. Guess what, when he got home he put in the wrong number. Over the phone, manager Amanda says she has nothing to do. You have to go back to the store. I live on the other side of town. That's right, Mrs. It's not our problem... and so on. I ask someone else to get out of the car and make the change. And guess what, it comes without the stamp to exchange the gift. The manager says, Madam, ask the person to come here to the shopping station and I'll change it if necessary. Okay, the person lives in São José dos Pinhais. After begging for a solution, she sends an exchange stamp via WhatsApp that I actually don't know if they will accept. Total disqualification of service in this shopping mall, lack of empathy with the customer in the face of the store's own error. Customers have no respect or value. Detail, there were a maximum of 4 people in the store at the time of purchase. Total disregard.

The seller's service was great. However, the arrogant manager of the Shopping Estação store has attitudes that are not in line with what the brand preaches "everybody wears" since he is a respecter of people, treating customers rudely and practically throwing the customers' companions out of the store .