Glass Specialist of Billings

The Glass Specialist is a rare experience in customer service excellence. From the first discovery call, to scheduling, to their beautiful, clean environment, to the team at the front desk, to the work performed, the speed, the professionalism, and even the return to your vehicle with a love note and water. All completely dialed and refreshing. The Glass Specialist should offer seminars on the customer experience. The thoughtfulness of a text with the address easily accessible the night before shows just how thorough their desire to think through the entire customer experience. Well done! 🙏

Excellent customer service: From the initial phone call Cathy was friendly & helpful. They promptly scheduled an appointment at my convenience and worked closely with my insurance company. When I arrived Teran greeted me with a smile and explained the entire process. In this review I want to highly recommend their service to anyone in need of a windshield repair or replacement. They show GENUINE commitment to their customers.

Stopped into Glass Specialists to have a look at my windshield over lunch hour - they were able to provide a very reasonable quote in minutes that included all of the calibration necessary for my model's safety/cruise systems. The windshield was in-stock and they were able to schedule me in the next day. When I picked up my car, not only was everything calibrated and the paperwork ready to go; but the dash and front panels were cleaned. I will definitely return when the MT winter road driving inevitably strikes again....

WOW I just can't say enough good things about Glass Specialists of Billings. Super friendly staff. Great workmanship. Timely service. Clean environment. Great customer appreciation. Reasonable price. I would highly recommend them for your glass needs!!!!!!!

Wow!! What an amazing experience. The Glass Specialist has the most amazing customer service. From my phone call to set up an appointment to having a new windshield in my car it was all top notch. If I need another windshield I know exactly where to go Glass Specialist hands down. Thank you for your amazing service.