GNC

New owners are management! Knowledgeable staff, new products, definitely worth stopping by if you haven’t been in a while.

The first day I visited this location 3/13/19 the clerk was very friendly! He helped me decide what protein powder to get and we struck up a conversation about my fit journey. I loved my visit and was excited to visit again. As this was my first time trying the protein powder the clerk suggest to me, I was told i could return it if I didn't like it. Well, I tried it and I did NOT like it. I went back to the store 3/16/19 and OH BOY. I walked in with the protein powder and my receipt and the clerk behind the counter was on his cell phone. I was not even acknowledged until he finally asked "Return?" And i told him yes. He then told the person on the phone "We have anther return". I then heard the very loud person on the other line say, "Why are they returning it?" I said I didn't like the taste which was then told to the person on the phone. At this point, I'm realizing this must be a manager or owner. The person on the phone then told the clerk to tell me they don't accept returns. I told him the back of the receipt AND your website says: "Cash refunds are given on product purchased with cash and brought back, used or unused, within 30 days of the purchase date with a valid sales receipt and a valid photo ID within 30 days from the date or purchase." I also told him that the clerk that helped me when I bought it said I could return it if I didn't like it. He then(again) relayed this to the person on the phone. By this point, the person on the phone seemed to be very angry. He was told to get my name and number and find out who told me this and he would "take care of it". I don't think either one of them realized I could hear everything through the phone. He finally hung up with the manager/owner whoever the loud, rude person was. He took my information and tried to find out who helped me. I finally received my cash refund but not without being told they are a locally owned GNC and do not offer refunds. SO just an FYI to anyone else shopping here. GO elsewhere. I have receipts to back this up also. TLDR: I was denied a return although they have a return policy put on the back of the receipt that says they except returns. After much back and forth I was finally given a refund. Don't shop here unless you like being lied to.

I come in every two week to pick up my preworkout. I showed up 5/29/21 at 8:58am. Not realizing they didn’t open until 9:00am. 2minute difference… I walked in because the door was unlocked and looked open. the guy working the morning shift refused my business cause it was 2min early even though I knew exactly what I needed. Needless to sat GNC lost a loyal customer cause of poor customer service… OVER 2min. Keep the door locked if you’re not open.. and to top it off I said okay if you don’t want my business I’ll take it elsewhere. He followed up with well we have plenty off business so go for it. straight douchebag working the counter.

I have been to every GNC in this area and I have to say I had a really good experience here! The manager Daniel was super helpful and down to earth. I am new to taking Supplements and at other places I felt silly because I didn't know exactly what I was shopping for. But at this store I felt immediately comfortable. I will definitely be coming back to this location!

The store door says they close at 8. The website says 8. I showed up at 7:40 to buy a few things and the doors were locked. Called with no answer. A little frustrated. If you’re going to close early, at least maybe put up a sign? I’ll just buy my stuff at Amazon.