Franklin Window and Door

First off, I’ll start by saying I would not recommend Franklin Door & Window to anyone. The ordering of our door was pretty seamless but the installation has been a nightmare. We were originally scheduled for a Thursday install and they called and rescheduled for Friday, no big deal. On Friday they came out to install their door and realized they were missing parts AFTER starting installation. They would have to order parts and we would have an opening in our house over the weekend. They left without sealing the opening and I had to call them Friday afternoon to get them to come back and fix it since it’s November and cold out. The following week, I was told I needed to call their person that schedules everything to make another time for them to come out to install. I would have thought they would come out immediately to remedy the situation that they messed up. The door was installed the following Friday but the they couldn’t get the latching mechanism on the door to work. So still not finished. Every time they come to try and fix they leave the door wide open, in November mind you, when they leave. See pictures I’ve attached. And now here we are the Tuesday before Thanksgiving, weeks after installation was supposed to be finished with a door that won’t close. I haven’t heard anything from them in over a week. I’m guessing our door still won’t be installed through the holiday. The lack of communication from this company is astounding. Find someone else for your door and window needs.

Shopping for new windows was an exhausting and dreadful experience until we came in contact with JR at Franklin Window and Doors. I was concerned FW&D was going to be out of our budget but they were understanding and more than willing to work with us. There are so many window companies that make so many different claims and it's tough to decipher who will do the best job and narrow down what is needed. JR came to our house and helped us understand the meaning behind the specifications, helped us pick a window that met those specs, and helped us stay within our budget. We also visited the showroom to view different options and we settled on the Marvin windows they offer. JR took time to answer all of our questions before our purchase, and cared about our experience. The windows were installed in a timely manner, they are the best looking windows on the market and they operate wonderfully. Their installers even sealed off a few doors for us free of charge, among other things. We had a great experience with JR and because of this we would highly recommend Franklin Window & Door to any of our family and friends. See pic attached..we have received many compliments on our new windows!

I contacted Franklin Window and Door to do a small installation. Normally I'm the guy guilty of hiring low price contractors, however, I wanted to make sure this project was done correctly and with a high level of detail. I wanted transom windows installed in a dark living room that had no window openings. In order to install, FW&D had to remove the exterior brick veneer, frame for the new openings, and install the windows. I could not have been more happy with the result, and attentiveness of the field techs. I was shocked by how clean they kept my home and the jobsite. The project turned out 5 stars.

I am Dale from "Dale Hughes Interior Design, Inc." I have used Franklin Window and Door for several of my clients window and door needs. I have experienced both product and installation. My clients have all been happy with final results. They will go the extra mile need to accrue perfection. My company only deals with the Best of the Best, Franklin Window and Door meets my quality expectations every time !!

I am a builder in Franklin, Indiana and have been working with Franklin Window and Door since 2013. The Marvin products they supply, for my new homes, are of the highest quality with an outstanding warranty. The service I have received from Franklin Window and Door is the best. I will not buy my windows and doors anywhere else.