Frank's Boot Company

Frank's boot company is amazing! I live on the east coast and have been wanting to get a pair of boots made by Frank since 2014 when he featured on wranglerstars tour video. Meeting Frank and Michelle in person was a great experience and they make you feel like family when talking with them. Frank's isn't just another boot company, they actually care about the boots they make and the people who put long days in them.

Got my first pair of Frank’s boots several weeks ago. Station boots. After reviewing my fit sheet, they wanted to send me a pair of boots to fit test since my feet measured different sizes. I did this, and paid for that but I’m glad I did. I received my pair of boots which are different sizes. The break in instructions were very helpful. I don’t walk this much every day, but the second day I wore them I walked 2 miles in the morning and 4.5 miles in the afternoon. My feet/legs weren’t sore like they would have been without good boots. I almost got a blister but didn’t. Since then I wear them for 6-12 hours 6 days a week. I’ve been tightening the laces daily then every few days. So for love them. Time will tell how well they hold up, but solid start.

I made a visit to Frank’s shop for an in person fitting. I later called and ordered a pair of Frank’s Front Range according to their measurements they took. After receiving my boots a short time later and wore them a few times I noticed they were too short. I am normally the type of person that assumes responsibility for what I buy. In other words I do not like to hold the business responsible for something I may not be satisfied with. I thought I could just tough it out and allow the boots to stretch or break in. It wasn’t gonna happen. Due to the financial investment of the boots, I did what I was very hesitant to do… I contacted Frank’s and even talked to Mr Frank himself. I explained the situation with the boots. He assured me they can fix them to fit exactly how I need them to no questions asked. I mailed them back to Frank’s. A few months later received the boots. I’m not sure what they did, however the boots fit perfectly now. Not fully broken in and they already feel like slippers! Not enough can be said about the customer service from Veronica and Frank. I will be a lifelong customer. Anyone considering a pair of Franks boots, do not hesitate to make the purchase. You’re not only purchasing an excellent pair of boots, you’re getting A+ customer service.

First and foremost, I want to thank Frank’s for offering a product that is worthy of the “Made in USA” stamp that it displays. The quality of the boots is indicative of the master craftsmen Franks’ hires. That, coupled with top tier raw materials sourced stateside, it’s hard to imagine these boots having a worthy rival. Mr. Petrilli and Mr. Becker took the time to personally answer my questions about their boots over the phone and via e-mail; their customer service was of a level I thought no longer existed. I used to think only my saddles would last my lifetime. One look, however, and it looks like my saddle might have a lifetime companion after all, with a few resoles of course. Thank you everyone at Frank’s. You’ll be seeing a few more orders from me in the near future.

After reading the reviews I've decided to share my experience with franks boots. I spent $800 on a pair of boot to get just what I wanted . When I called with an issue I spoke with the owner who was very rude and threatened to not do anything to help me if I didn't listen and agree to his excuses on the issue of the boots looking like two different people made them. They never fit right or looked right. In the end I got zero help and ended up with a pair of boots I didn't like and never really used. I've had hard to break in boots before, not the issue I was worried about. I'll never buy franks boots again due to horrible after sales customer service. Kevin King