FootStock

I bought a pair of Slippers while I was visiting Boston. Realized I needed a bigger size once getting back to Oregon. They were kind enough to allow me to send the slippers back and send me the correct size and without the receipt. I will be a returning customer who I visit Boston again. Great quality shoes/slippers and fantastic customer service.

Rude saleswomen full of pretense - they saw I was looking for shoes- I had to like beg to get a size and try things on- when I asked they never had a size avail so I tried other sizes to get a ‘feel’ for what might fit. It was like I didn’t fit the ‘bill’ and my $ didn’t count bc I didn’t look the part. They couldn’t be ‘bothered’ to wait on me. I wouldn’t give them my money if they did. They didn’t even ‘offer’ to order the right size, get my number to call when it would come in, etc. good shoe stores - neighborhood shoe stores that ‘cater’ to this so-called bougie crowd do that sort of thing to help their customers. They copped attitude from beginning to end. You never know ‘who’ you’re waiting on- so don’t be rude. Never underestimate your audience- you showed how very amateur your store and how below average your workers are.

Footstock is my favorite shoe store and is the only place I buy my shoes. I have been shopping here since Elena opened the store 28 years ago and still have my first pair of Paul Green sandals:-). Her employees are knowledgable and helpful. I always leave feeling great about my purchases.

I was looking for something specific. When they didn't have it in my size, instead of just saying that, they tried to sell me shoes in other sizes or colors. When I said Thanks, but not interested, the sales person seemed to develop an attitude. Surprised me.

I have never experienced such awful customer service and such rude treatment before.