Elder's Ace Hardware- Rome

First time in today. Friendly staff, might have been slightly short handed, but I eventually was able to have my key made. Very clean, well stocked store and.. they had guns! That's a plus in my book! Much more than a hardware store!

VERY HELPFUL STAFF! Great items. Fantastic place. Highly recommend. Informed employees. Very cool.. I worked at Home Depot for many years when I was in my 20's, and we were nice and did our jobs; but we were nowhere NEAR as efficient & helpful as this Ace Store. Excellent store and I will be back. Thanks. Y'all take care and enjoy your Day. 🤙 -👽 #shopromega #acehardware #romega

The service is fantastic. Everyone ask you if you need help finding something and then they take you to it. This beats the Big Box Stores big time. Love this place.

Awful manager mindset. One hour ago I was a witness to a customer trying to return a weed eater attachment that a salesman told would fit his model weed eater. The customer used it one time for 20 minutes and tried to return it. The manager told the customer that if you uses it regardless of condition it's returned in, it cant be accepted. Customer politely argued that if you buy a brand new item take it home and breaks the first time you use it then it cant be returned? and the manger said yes it can not be returned. Manager said he doesn't know any company that operates like that. I find that to be either a bold face lie or he lacks any kind of business/ manager skills. Home Depot, Lowes, Walmart, Harbor Freight etc. Imagine buying a brand new car to drive off the lot and have the engine fall out and not be able to return it. Most companies have a 30 day return policy, even if its slightly used or breaks in 30 days. Not at this Ace Hardware, I will no longer shop at Ace Hardware. Maybe if Someone higher up in the company reads this and fires the manager then ill go back.

1 of the best Ace Hardwares I've been to. Employee's are very helpful, and they have a good selection. There gun department is also stocked nicely.