Edgewater Ace Hardware

Really great local Ace. Went here to get a few things. Store organized, staff very friendly, and most importantly, easy to get the items you need! Went to get some batteries, easy to locate, and got a battery tester which was also easy to locate as well. The help center they have there has really nice staff too. And checkout was quick and easy also. So, all in all, great local Ace. Will be back! Thanks Ace!

Every time I visit Edgewater Ace, I have a positive experience, from the propane refill folks who are quick and friendly, to the clerks who guide me to stuff I can't find, to the check-out crew are always friendly and efficient. I would especially like to acknowledge Jeffrey, who often works back in the key shop, but can be found helping people throughout the store. Each of my interactions with him are positive, but on a recent visit he went WAY above and beyond. I have an old drum set and I've been trying to fix a part for literally years to no avail. Luckily, I ran into Jeffrey. Without going into detail, he basically crafted the new part using a heavy duty bolt and the grinder in the back. Since then my drum kit has been great. Can't say enough positive about this store and particularly Jeffrey. Great customer-oriented culture. Thank you.

Almost always have the odds and ends I'm looking for work, and the staff is generally really helpful in finding what I'm looking for. The prices on some items are surprisingly great compared to the other hardware stores. Definitely will be coming back!

As a single woman it is super nerve racking to go to a hardware store. However, Shane has made me feel confident about walking in to Ace. He has helped me time and time again. He shows me so much kindness and makes sure I leave there with no questions. I will never go to a Home Depot ever again now that I’ve seen what perfect customer service looks like. Other places have mansplained things to me and make me feel even worse than I did going in. But Shane will literally drop what he’s doing to help me. So, ladies, I highly encourage you to come to this specific Ace! You’ll feel helped and taken care of!

Shout out to Jeffrey! I needed a screw and it was hard to find anywhere else. Just got a “idk” from everyone at other competitors. He let me take out a screw from the sliding doors as reference. He found exactly what I needed right away. Great guy, great customer service!