Diridon Station Ace Hardware

Appreciate your help Jacob. Visited this store today and was very impressed with how well they handled their customer service. The store is well organized and easy to find exactly what I needed. The staff members were very friendly and helpful assisting in needs. Specifically the guy name Jacob was very helpful and helped in heavy lifting and gone above and beyond in helping me in rapidly manners. Thank a ton Jacob for all your help today. The prices were reasonable too Highly appreciated and recommended for all your household needs.

Place doesn’t close tell 6pm you can show up over an half hour early. And they have all the aisle packed so u can’t even shop. Then when u ask how to get to an item then get told that you can’t. I physically had to walk across pallets of items so that I can even attempt to find my item. Just gonna drive to Home Depot instead of walking the few blocks here.

If I could give zero stars I would! I have never had to experience being profiled ever until today. From the moment we walked in. Andy an employee asked my husband and I about 30 times if we needed help finding anything from the moment we walked through the door and while following us through the store. Not only did Mr Andy follow us but he made sure he was sharing with all associates to keep an eye out as everyone who worked there seemed to have all eyes on us. I started to get annoyed since really we just wanted to get lights for our Christmas tree and look around but I was being harassed the entire time. I'm all about customer service, however the only customers treated in such a way was myself, my husband and a homeless man with a backpack who looked like he could hardly walk. There were older people in there but not once we're they followed or asked 30 times if there we're looking for something specific. Our visit lasted about 10 min and what infuriated me most was that when walking out of the store Andy then decided to chase us out and tell my husband that he saw him put lights in his pocket. My husband then began to toss everything out of his pockets on the sidewalk. this was so embarrassing to say the least I was livid. We totally understand that there are a lot of people who steal and take advantage of small stores even big ones at this point however, this is no way to treat anyone ever! We do not look homeless, I have stage 2 breast cancer and bald with my husband who is also bald with glasses we parked our car directly in front of the store in a tight space, we truly were not there to do anything but spend money on items we needed for our home and left with nothing but anger, tears and feeling completely embarrassed. I will never go back to that store and I hope that no one has to experience this ever. We are so appalled especially to be treated like this in an Ace Hardware / True Value Store I posted this on Yelp as well where there are many other similar comments but no response from the owner. Google seems to be the right place to get a response from the owner. I did also call the customer service line and requested a call from the owner with no success.

I recently visited this hardware store and was blown away by its incredible selection and knowledgeable staff. From the moment I walked in, I felt like I had entered a Diridon Station Ace Hardware paradise. The store is organized and well-stocked, making it easy to find exactly what I needed. The staff members were friendly, approachable, and eager to assist. They patiently answered all my questions, provided valuable advice, and even offered recommendations on the best tools and materials for my project. Their expertise was truly impressive! I was also impressed by the store's commitment to quality. The products available were of top-notch quality, ensuring that my Diridon Station Ace Hardware projects would stand the test of time. The prices were reasonable too, making it a great value for the quality provided. Whether you're a seasoned contractor or a novice Diridon Station Ace Hardware enthusiast like me, this hardware store is an absolute gem. I highly recommend it for its extensive inventory, exceptional staff, and commitment to customer satisfaction. It's definitely my go-to place for all my hardware needs!

I recently visited Diridon Station Ace Hardware and was blown away by the extensive range of high-quality products they offer. Whether you're a seasoned contractor or enthusiast like myself, you'll find everything you need under one roof. The store is well-stocked, and I appreciate the attention to detail in keeping it clean and organized.