Dillard's

I LOVE that we have a MAC Cosmetics counter in Dillard’s East in Mesilla Valley Mall. MAC artist JD was very helpful & friendly when I called looking for a particular product. There was only one in stock. JD kindly held the product for me until I picked it up that evening. Excellent customer service! Thanks again, JD.

One of the managers, named Alan, is incredibly rude and not helpful. Not sure how he became a manager with his attitude towards customers. Explaining my issues with some products I was sold, and he was blowing me off the entire time. He refused to give me his store manager's number, and gave me the online sales phone number when I asked for a corporate customer relations number. Taking this to the GM next, and if she can't fix it, I'm done with Dillard's.

I used to love shopping at Dillard's at this location. But things have changed. First, in the woman's department every single purse ended up being locked down. You can no longer shop without a "personal" shopper following right behind you and unlocking things. I hate the feeling so stopped going. I buy purses online now. A quick story: a couple of years ago, I spent about 2k dollars in the men's department outfitting my younger brother with suits, ties, you name it... The sales associate forgot to ring up four shirts that came out to about $350 in total. I didn't catch it at the time, but did catch it when I got home and reviewed the receipt. I went back to Dillard's with the shirts and paid for them. I didn't make the mistake, the associate did, the tags even had the yellow return stickers added to them. They just never got rang up. Fast forward to 2023: Imagine my surprise when I went for the first time to the men's department in years, and my family and I were followed around like potential thieves by security. I kept noticing the man following us and literally thought he was trying to steal from us. It took watching him casually talking to employees and my sister clueing me in that it was security for me to actually understand what was happening and why I felt so off and guarded. On top of being treated like a thieves, we couldn't find a sale's associate to check us out... this was after the sale's associate that was asked to help us ended up showing us one thing and then leaving to go help with something else that was more pressing... She did not come back. I won't shop at Dillard's going forward. Pity it has to come to this, but the price points at Dillard's require ambiance and service. This place lacks both. Steer clear.

Went shopping at the mall for some nice clothes and perfumes for my upcoming vacation. They have a very big selection and friendly knowledgeable staff. It was a very enjoyable experience.

I enjoy shopping at dillards, love the shoe selection and womens clothing. However, the manager for the infant/ toddlers section is very rude and unwelcoming. She became upset because my daughter was playing with a stuffed animal and told me to leave it alone, since I told her I was not going to buy it. She then proceeded to tell me that the last time I was there, my daughter got the stuffy "wet" (not true) and that I was video recording her in the corner. I am allowed to take videos of my daughter and the fact that she was watching me that closely is creepy and made me uncomfortable! When I walked away, she continued to talk to another customer about the situation- super unprofessional. Other than that, the other sales people are helpful and kind.