Crowder Bros. Ace Hardware

Crowder Bros. has a home town store vibe to it. I lost count on how many employees asked if they could help me. Very friendly associates indeed. They have a great selection of products for the lawn and home.

I love this store. It has been around so long and service is absolutely the best. They don't skimp on staffing which is rare these days. The only thing I wanted to call out is they don't price match. I found something online I wanted to buy as a gift and noticed Ace carried it. I also saw that all retailers online were cheaper. I researched Ace Hardware's price match policy, and it said they do price match. Once there, I learned that because this store is a franchise, they do not price match. I felt I had done my research so I was disappointed. I don't expect retailers to always be able to price match Amazon, but all retailers online were cheaper including the manufacturer's own website. I still love the store. Just felt this was good information for others.

Live, in-person help to brainstorm through a home repair project is SO appreciated. YT and Google is great, but face-to-face advice along with an in-stock supply service is a treasure trove. Need something they don't have? No one is better on referrals and redirect to save you time. It's a human exercise of something in society we need more of.

I have shopped at this store many times and love (loved) this store and the people there. They have always had such great customer service. But yesterday, I went in there to make a purchase. They have two check outs. One had a customer who was taking a while, but the other was open. As I walked towards the open register, I saw they had a cat sitting on the counter, and they young man there was petting the cat. I am very allergic to cats and, to be honest, do not like them at all. So I stopped a ways back from the counter to give the young man time to get the cat off the counter. But he didn't. He looked at me waiting and just let the cat sit there. Okay, I said nothing and thought I would just wait until the other register opened up. Then another gentleman saw me waiting and pointed out that this register was open. I replied that there was a cat on the counter hoping he would tell the young man to put the cat down. But he acted surprised and said I could still go up to that register. So far I had said nothing negative about the cat. I had just been waiting patiently. But when he expected me to go up to the counter with that cat sitting there, I told him I wasn't about to walk up there with that cat there. Again, I would expect someone with good customer service skills to get the cat off the counter so I could make my purchase. But no. His reply was "Well, that cat has a long history with this store." And the cat stayed on the counter. I started to just leave and make my purchase elsewhere, but about that time, the other register opened up, so I made my purchase and left. I definitely will not ever go back to that store who obviously puts more importance on a cat than on their customer. There are too many places to buy the same merchandise.

Ace Hardware is my go-to store for all my home improvement needs. They consistently provide top-notch customer service, a vast selection of high-quality products, and expert advice. The staff is knowledgeable and always ready to assist. Whether it's a DIY project or professional repairs, Ace Hardware has it all. I highly recommend this store for anyone looking for a 5-star shopping experience.