Costello's Ace Hardware of Cockeysville

No thank you, very unfriendly staff. I usually always use the Ellicott City Clarks ACE. Maybe I am spoiled by how friendly, helpful, and accommodating they are at that location. Was in this area for some other stops I needed and figured I would run in to grab a few things. Ended up leaving emptyhanded between the experience and the crazy markups on the SAME items other stores sell for 30-40% less. And yes the SAME item, scan the barcode with the other stores app. Ill stick to the ACE in Ellicott City. I will give it this; the store was neat and well laid out.

I decided to paint my kitchen ( I am a beginner & had no idea what I was doing). A friend recommended Ace in Cockeysville My review is about an employee, Marlene, who really stood out. She patiently answered my questions, was sensitive to my budget, and recommended the supplies I would need. Ten days later, I returned with questions and a need for additional supplies. It was just about 12:00 and the commercial paint side was about to close. Marlene stayed longer to assist me and answer my questions. Thank you, Marlene, for exemplifying good customer service!

I specifically went there to get my propane tank refilled, and I like the fact that I could get my own tank refilled as opposed to Exchanging. Good quick service and they charge you per pound of propane, so if you're only fillingg up half a tank you only get charged for half

They happily took $8,000 from me over a month ago, to setup a pellet stove, they lied about calling and leaving a VM (phone calls are easily tracked these days) and if true they never tried to call again? Patience costs you money with deceitful people, spend your money elsewhere. Edit: I pulled up my phone records and no call from them any day or time. Question is, do they fire the liar or think verizon is against them?

Always have what I need! Much better service than the big box stores!