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I bought a Samsung s23 cell phone and took out insurance. But due to the seller's error, it did not work and was safe. Look at her response. As I told you, it was a systemic error, the store activated the insurance, you signed it, but there was no charge for it on your invoice and it doesn't appear in the system, it wasn't my error. As we are our own store, it's not me, it's not my manager who decides, everything has to be reported to the department responsible for each service and this was done that same day that you went to the store, our part we are doing is sending everything and charging , from now on the other sector that deals with it and we have to wait. Another thing, the insurance is not owned by Liberty, if it was owned by Liberty, you would contact it in the store and the first thing you did was call 0800 and that's how it works. It's not just you who wants to resolve this quickly, but I'm in a hurry to resolve this, but unfortunately it's not just up to me. I'm going to have to take action.

I drove 140 KM to perform a service that the store did not perform because the system was out of AR. On another occasion, I took my smart Watch to have the virtual chip inserted and in addition to waiting for almost 30 minutes to be attended to, I was told that I would have to purchase a package costing 139 reais per month to be able to have this service.

It takes too long, there are a lot of free agents and we have to wait a long time to buy a simple blank chip to register the e-sim!

I couldn't solve anything in this place, there were a lot of hanging people who didn't understand each other.