Central Ace Hardware

Stopped in today to get a new lock. Walked to the registers where the employees were all talking. No one acknowledged me, so I said excuse me, which register should I go to? She said that she could help me. So, I set the lock down. I was not asked if I was a rewards member or anything, which was not a big deal. As soon as she handed me my change she turns around to finish the conversation with the others. My item was not bagged, and I was not asked if I needed a bag. I thought this was quite rude, but thought maybe she was having a bad day. As I picked up my door lock, I said thank you, have a great day. I was ignored. The employees at the register always tend to be rude here. I went in for batteries once that were behind the counter and was given attitude and told they did not carry them, although I was looking right at them. I pointed them out and that only got me more attitude, so I went and got them elsewhere. I think the only reason I gave this location 3 stars is because it is convenient for my needs and the guy who makes the keys is always great.

It is very nice having a local hardware store. Like most ACE locations I've been to, this one feels like stepping back in time a couple decades in a good way. Not just the lack of big box bells and whistles, but a level of customer service that has almost disappeared most places. I just needed a couple nuts and a young man stopped me at the door, took my bolt, and found exactly what I needed with a smile on his face. A very positive experience.

I love this cozy store - it's in the old Arlington Theater where as a child I went with my sister and mother to watch dozens of movies back in the 1950's and 1960's. The store is in a good location and everyone in there are helpful and nice. I hope it never closes. I'm in there at least once a week.

I really don't know much about hardware, which is why this place is great. I can take a screw or bolt, walk in, hand it to them, and they get me what I need. In and out in 5 minutes or less! Make sure to check out the Halloween festival artwork.

Great speedy service. Nice employees. Better prices than competitive hardware stores. Short wait time for the most affordable key copying with lots of cool designs for keys