Carl's Shoes

Carl's Shoes is amazing! They are family oriented and truly take the time to make sure you're happy before you leave. I've been coming here for 3 years for my husband's diabetic shoes and inserts and we've always left beyond satisfied! Today, I had the pleasure of purchasing my first pair of shoes and inserts. I have never felt more comfortable in the purchase I made. The staff is knowledgeable and kind. Jeff even makes sure that every customer is happy at the end of their visit as well. We will never buy our shoes anywhere else!!!!

I recently got prescribed a shoe lift after having an LLD untreated for 25 years, I live in Texas and sent my shoes in and got them back in about a week! Very impressed with the turnaround and the quality of the lift, as well as the service! It was super quick and the staff was very helpful over the phone. Thank you so much for the lift, I’ll remember this day forever 💕

We went to Carls with my toddler and 2 babies. Jeff helped us with all three and was wonderful! Highly recommend seeing him for your children’s shoes needs. So nice and flexible with our active group.

They go out of their way to make sure you have a proper fit & ate happy with your shoes. You have to make an appointment because you get personalized service. I very much appreciate that. I’m a diabetic & have advanced neuropathy. I can’t feel my love or legs & feet, so it’s important to me to be able to rely on an expert who can fit me properly.

Went to get vibram soles placed on designer boots. I explained this to the staff (who have performed this service for me a few times in the past few months), paid for the service, and an hour later I get a phone call that the guy couldn’t repair my shoes. I inquired as to why this wasn’t told to me prior to payment and leaving them and was told it was due to an unrelated customer incident (I believe someone recently ruined another customer’s shoes with the vibram process). I was annoyed that I was unable to get the service on this pair after paying and leaving my shoes in their care. Carl’s has performed this exact service for me on three pairs of the same designer boots successfully. I never complained about the work previously done, only requested that the boots be cleaned afterwards because the employee did leave residue of whatever product he used on them. I even purchased some shoe polish from them which solved this issue. So it was odd that the job couldn’t be completed and I wasn’t told this information prior to payment. Definitely don’t know what happened but I suspect that they ruined a pair of expensive shoes and the customer got angry. Disappointed with Carls as I have to find another professional to fix my shoes and Carls was decently priced. For Carls to claim to have a “master cobbler”, they should have more confidence in their work and be able to do custom repairs on both low and high-end shoes. However, I’m thankful they didn’t ruin them & had the decency to return my shoes. I suggest that if you have a higher priced shoe, don’t waste your time here.