Cappel's Ace Hardware

Shout to to Andrew, Luke, and the staff at Ace Hardware here. They were nice and helpful. Definitely will be coming back here for all my hardware needs.

Overall, we had a positive experience with this store, except one aspect: trying to return an item which was purchased 3 days ago in at another out-of-state Ace Hardware store. The item was unopened and we presented the receipt, which stated ACE return policy of 30 days. Andrew Zamzow, the store manager, stated that he does not accept returns from any non-local ACE stores, as the West Des Moines store which he manages is independently owned. When we asked if there is a policy posted in his store about it, he said this is internal rule and "his store's wall is not large enough to post it". Being a managerial employee he should be aware that any policy impacting customer interactions with the business should be made publicly available in the store in order to be enforceable. Otherwise the store is out of compliance with the corporate franchise rules (which clearly state 30 days return with receipt), and the store could be penalized for failing to follow them. Not to mention that it is not the best customer service approach.

My sliding glass screen was thrown out without a call. They said they throw out products after 30 days but failed to communicate that to us. Andrew was rude and short with us. Very disappointed with this stores customer service.

Helpful and friendly workers but let’s be real, Nile the shop cat won me over. 11/10

Great help, great people, friendly environment. They have just about everything you may need!