CVS

Went to pick up a script for my daughter yesterday. They said it wasn’t ready and they would expedite it, and it should be ready in the next 30 mins. I didn’t wait, and came back again today. Again, said it wasn’t ready, and they would expedite it. I told them, that they told me the same thing yesterday, so it should be ready already. They have had 2 days to fill this script that she needs. I made sure to not be rude, because I do understand that the entire world is short staffed, but this isn’t the first time I have had issues with this pharmacy, and it’s frustrating.

Had a script sent in the evening some 20-25 minutes before close and they kindly / patiently filled it. It was such a relief to be able to start the medication rather than wait another 12 hours for symptoms to get worse. Really appreciated! Thank you again!

I went into the Hall Street store in Concord, NH to pick up a prescription and had seen a sale sign on the women's CVS prenatal vitamin gummies so when I got a \"20% off any full-price item\" coupon at the end of my pharmacy receipt, I took the coupon and went to the vitamins. There was also a deal going on- \"buy one, get one at 50% off.\" The one item was still full price, so I figured the coupon would work and if not, the teller would inform me that it wouldn't be applied. \n\nMy first teller was an older woman who was very nice in demeanor; I informed her I had a 20% off coupon and that the vitamins were also \"buy one, get one 50% off.\" She took the coupon and I thought she had applied it but lo and behold, when I arrived at home, I looked at my receipt and noticed that the 20% off coupon had NOT been applied. What came to $26. total should have come to $22. total.\n\nI ran back to the store, got in line, and was greeted by a male teller. I explained the situation and he said flatly, \"the coupon doesn't apply to sale items.\" I informed him the transaction was \"buy one AT FULL PRICE, get one 50% off\" and that, to my consumer eyes, the bottle of vitamins WAS FULL PRICE before applying the 20% coupon to it. He then proceeded to tell me, in an extremely rude manner, \"you should educate yourself on our coupon rules\"- he pointed down to a placemat on the counter that had barely visible text a mile long. I felt like replying, \"my job is not to know the ins and out of your coupon system- that is YOUR (the employee who rang me up) job.\" For the initial teller to TAKE MY COUPON and agree that I would receive 20% off the full-priced vitamins as well as receive the \"buy one, get one 50% off\" deal clearly gave me the impression that this is what was going to take place. \n\nAfter being very rudely schooled on your coupon system, I asked the second teller if I could have the 20% coupon back (the coupon that was never used) and he ignored the request. I noticed that I had another coupon, so I handed him that and asked him kindly if he could tell me what the total would now be. His response: \"WAIT A MINUTE, WILL YOU?!\" UNREAL. \n\nIn conclusion, I was SHOCKED and embarrassed by the whole experienced, besides terribly inconvenienced with having to go back to the store after I had arrived home. I had considered joining your Care Pass program but after that incident, I will NEVER step foot into a CVS store again.

I’m badgered daily with texts telling me to come and pick up my prescription or they’re going to send them back. I’ve been there 3 times now to pick them up and twice the pharmacy was closed (during normal business hours) and the 3rd time the drive through was closed so the line inside was 14 people long. I have a bad back and can’t wait that long. I live very close to this store but it’s not convenient if I have to go 4 or 5 times to pick up my prescriptions, all while being threatened for not picking them up!!!

Horrible experience. Was told, I was not in their system, when I have been going to CVS for over ten years. (so this was wrong). They did not offer to even look into it, until after I asked 4 times. They then miraculously found me, and was told my script was sent to the state of NM (which they state- I don't even know where that is) This was incorrect, it was literally sent to a town over, which they could have offered to transfer to their store. Not only do they not know their states, had no motivation to help their customers, or offer to move a script from another cvs, I walked away with nothing.