Big O Tires

I had no intentions of buying new tires today. I left my house & noticed how bad they really were. I knew I had no option but to replace my tires today. I call everywhere in New Castle and nobody has availability except for Big O. At first I was very hesitant about taking my vehicle to this shop because I have heard horror stories, but now I am very thankful to be a customer of Big O Tires. They replaced all 4 of my tires quickly & cost effectively. I had my 3 year old that hadn’t napped yet with me & the guys upfront didn’t even bat an eye at his loud, curious self. After everything is done I get halfway home & my tire light comes on 😫 I call Big O back & they have me bring my vehicle back. At this point I’m frustrated. It’s pouring rain, I have groceries in my trunk, and my toddler has went straight demon mode. Once I get back to the shop I’m met by Jacob & Jeremy to check to see what’s going on. I’m not going to lie - I wasn’t very friendly. I was frustrated and afraid that my car was going to need more work. Turns out my tire light just needed reset, which is wonderful! A huge shoutout to Mitch for taking such good care of me on the front end, and also Jacob & Jeremy for still being super friendly after dealing with my spicy attitude. I will gladly recommend all of my friends & family to Big O Tires. THANK YOU MITCH, JACOB, AND JEREMY. ❤️

The guys that were there before are no longer there Rob and the crew he has are so friendly and awesome and they will help you do whenever you need done then get you back on the road thank you so much Rob

Jeremy is wonderful and I appreciate everything he has done for my family. He goes above and beyond to ensure things are taken care of. Thank you.

Great customer service! Every time I have come in they are professional and friendly! Thanks for all your help

A blowout on the freeway and a big thank you to Jeremy Evans the Operations Manager at Big O Tires...their service is amazing.