Big O Tires

Worst experience at a shop period. Never go here even if there is no other option. Went in for an alignment, probably didn’t do anything to the car. Didn’t even make it home before a tie rod almost came all the way off with my wife driving and my two daughters in the car. Now 9 mothers later I pull a front tire to replace a power steering line and my front tires that where brand new in march have belts showing half way around the inside. When I call the store the guy just gets defensive, total jerk. Am telling everyone I can to never go here, worst shop I’ve ever been too! Would give negative stars if I could.

GREAT place to purchase tires. Staff is very friendly, fast, and professional. I will be going back to this location for my next set of tire!

literally the worst garage I've ever been to customer service has been volatile towards the elderly I need to be in Texas tomorrow so I have nothing better to do but watch them work on my car. they got it in the bay quickly inspected quickly and then told me all the info I needed over charged the price but that's fine I'm in a hurry right. 2 hours pass no one's touched my car. so I call and ask for a time estimate wich they can't give me. for the next two hours I watch my mechanic help others and do 4 cars before getting half way done with mine and sit on his phone and stare at me while having his hands at his side purposely just slacking meanwhile I'm watching him I've done this job myself many times I know how to do it he's not using ppe he's not doing anything in the order it's supposed to be done and get this one of them is in pajamas. what a joke of a shop. I will never be returning here and I have plenty of business to give but not to these car quacks. avoid at all costs.

DO NOT GO HERE! I went here on July 27 for tire alignment and rotation and to have my air filter and cabin air filters replaced. Their mechanic, Nick, drove my car 3 times while staring at his phone. I told the 3 people in the store that I didn't approve of that. The people were the store manager, Shawn, Nick's dad, and another person. They all laughed and said "that's Nick for you" which was also completely unacceptable. The felt cover and 2 screws were not put back over my cabin air filter, so now the cabin air filer cover will not stay on (pictured on the floor). Additionally, someone pulled back on the cover to the side of my glove compartment and snapped one of the clips. So, now that won't sit closed and it's broken. I have submitted 2 forms and 1 phone call through the Big O Tires contact form and it hasn't resolved the issue. The store manager, Shawn, emailed with me a few times and his last email was "I am so very sorry..yes this is my fault I will get a hold of u tommorow" and that was on October 29th. He did not call me and has not responded to the 3 emails I've sent him since. I've also emailed Willis Automotive since they own this location, but I'm waiting to see if I hear back from them. Moral of the story: the work is unacceptable and when they neglect and/or break something on your car, they will not make it right. Edit to add to the "response from the owner" to again state that I've submitted my complaint to that exact website, 3 times as stated in my review. Twice by writing it up and once through a phone call. No one is working to fix their terrible service.

Was never helped. Had a 9 am appointment that I went in person to set up the day. Showed up and by 9:45 my truck was still in the parking lot. Since I had made other appointments I had to leave without my tires being looked at. When I asked why I was told that they had several on line appointments that came in for the same time. I guess they want to be an on line company.