Big O Tires

Very satisfied with the service I received at Big O this week. From start to finish I was kept informed about what my vehicle needed, how much it would cost and great follow up. They got me in and out the same day, at a price well below what I was quoted elsewhere. Josh was super helpful in explaining everything as well as following up to see if everything was driving well 2 days later. I will be bringing my vehicle in for all my future maintenance needs.

I sent my son to get a tire patched or replaced depending on what they recommended at Big O tire in Fayetteville Arkansas. They told him it wasn’t patch’able so he said replace it. It was a tire for 2021 Toyota Camry. It cost me 260 dollars to replace 1 tire on a Toyota Camry. They claim it was the cheapest tire in stock for that car. My son is 20 and has never dealt with this stuff before. They totally took advantage of him. 260 dollars for a small sedan tire is absurd. I will not be giving them my business again. It’s a Big O brand tire. It’s not even a name brand tire. So frustrating!

Service is excellent. Employees are attentive and concerned about customers. On my way home from work at 6am after a 12 hour shift something was in the road I couldn’t see and I ran over it. The lights were on at Big O tires but it was before opening. The young man still came out to check my tires and make sure they were safe to drive. Always professional!

I came in tonight and received not only the worst vehicle service experience of my life, but probably the worst experience with any service establishment of any kind period. I made an appointment for 4PM today for a simple oil change, something that should take 20 minutes. They confirmed my appointment, which you would assume meant that at 4 they would have somebody to work on it right? Wrong. I sat in the lobby from 3:55-6:00 and my truck did not even get pulled into the shop, much less get an oil change. I wasted two hours of my life that I will never get back, just for my truck to spend the whole time in the same parking lot that I parked it in. I inquired once about the status of my vehicle; but was given no information. This is unacceptable, confirming a customer’s appointment and then allowing them to sit for two hours and do nothing about it when they arrive on time. To make matters worse, as I waited I saw one of the worker dudes messing around in the parking lot and in the shop in the red big o tires truck. He was laughing while squealing the tires and speeding up and smashing the brakes. This included pulling through the garage door into a bay at a very fast speed, then smashing the brakes, then accelerating again while inside. I was so glad to know that the workers are making good use of their time while I wait 2 hours for a simple oil change. If I could give zero stars, I would. After two hours of waiting, I took my keys and left because I wouldn’t even trust them to drive it from the parking lot. No way these irresponsible, unprofessional individuals will be working with important parts of my engine. If you care about your vehicle, or your time go literally anywhere else. I would probably trust a toddler with an impact to do a better job than these clowns.

Justin at big o tires was most likely the most helpful employee I have ever interacted with at a tire shop. Extremely professional and made sure I was helped quickly and efficiently while getting me the best deal possible. Would highly recommend them for any of your needs when it comes to tires.