Big O Tires

Came in with my heat not working, service engine soon light on and tire pressure. Waited over 2 hours before they finally pulled my car back after mentioning it to the lady up front which I was then told that there mechanic took longer on a job then expected and the lead mechanic would be jumping on it. I asked realistically how long before I know what’s wrong with my vehicle at this point and I was told 20-30 minutes. Another hour and half goes by I go up to the lady at the counter and ask any news? Oh yea they said it might be a blower motor and the mechanic may know a few tricks to where it’ll work they’re working on it now.Another hour goes by and they tell me that they couldn’t get it to work.that they can look into getting a blower motor to try out but it probably will be at least another 2 hours when I thought they were just going to switch it out if it’s not working. They also couldn’t guarantee that’s what it was or why my service engine soon light was on. One gentleman told me it was from the oil not being reset when I had it done there last so that’s on them as well and the lady told me it could be from my blower motor or maf sensor. So no straight answer there.I asked them did y’all at least put air in my tires? Oh yes absolutely. Another 15 goes by as they are relaying info back from there mechanics. Finally say whatever just let me go thanks for my keys. Get in my car my tire pressure light is still on. Went back in they apologized and told me to pull around the corner. Now I’m concerned about if they even looked at my vehicle considering the easiest thing (tire pressure) wasn’t even fixed.

I went in there around a month ago and they wanted me to get the top dollar tire and that’s not what I wanted and they acted like they couldn’t be bothered when I was still trying to spend around $1200 and not $2000. So I took my $1200 to Plaza and they had me in and out in about 45 minutes. I DO NOT recommend this place.

Hard working staff. Josh (have worked with him before at this location) and he is believable and goes the extra mile to make sure you and your vehicle is taken care of. It’s not the prettiest location and is very busy ( I won’t use another nearby big o location that has newer facilities cause I don’t trust them) so don’t think you can be in and out (although they seem to try to get you in and on your way). I like coming here because I expect to be treated professionally and they explain without “talking down”. I appreciate it. They will also tell you if they can’t get it done that day and help to reschedule you. That is also “above and beyond” these days.

Justin and Tabatha are the kindest folks around. They have helped me with several tire purchases on 3 different vehicles. The have suggested different tires then what was previously used, and they all have worked fine. These 2 listen intently not only to me but all the customers that come in. I have been coming to this store for years and this team is absolutely the best that this location has ever had. Tell them I sent you.

Mounted and balanced 4 brand new tires for me on 4 brand new wheels. Didn't leave a scratch on them. Great work and great balancing job too. Fast and professional service.