Big O Tires

These guys were great! The manager Joe Bond got me in and took care of my problem quickly! All of the staff, including Joe were exceptionally friendly and accommodating. I would highly recommend bringing your vehicle in!

I took my vehicle to this Big O Tires location on 5/18/2023. An employee wrecked it and messed up the bumper and tail light. Big O stated they would fix it because they caused the damage while it was in their possession. Fair enough. Accidents happen. I provided them with a quote from my body shop on 6/2/2023 and they were supposed to approve the repair. It's been over a month since the incident and three weeks since I provided the quote but they still will not give me the approval to proceed with the repair. I've followed up numerous times. They can't decide if they are going to pay for it out of pocket or turn it into their insurance (the owner cannot decide apparently). Well, it's been too long so here is the review. These are the facts. I would not recommend doing business with this Big O location. This is my first time using this store. I've always had good experiences with other Big O locations but they are individually owned so use this one at your own risk. EDIT: 7/7/2023 - I posted this two weeks ago and have been dealing with Big O's National Customer Relations Department. They escalated it to another District Manager on 06/30/2023 who had 48 business hours to call me back. That was 7 calendar days ago and no response.

GM Joey bond !!! Heck of guy and huge help!! Have never bought a set of 4 brand NEW tires! What an experience. Also the hook up with oil change, break flush and wheel alignment! The lobby is welcoming and the staff is very friendly. Quick and efficient. Strongly recommend and will be returning

Waited 4 hrs for 4 tires and alignment when no one was ahead of me. My car was on the lift within 10 minutes and the then nothing happened. Once my wheels were mounted I was told it would be 30-40 minutes for the alignment machine to work. This took 1hr 40 minutes. My steering wheel was still off so I called another location. They put my vehicle on their machine and it was completely out of alignment still. unfortunately for us who live close, a little birdie at the other location told me that Greenwood is known for terrible service and they have to fix a lot of their mistakes. Skip the hassle and visit another location.

I went into Big O Tires to get my tires rotated. Had a coupon for free tire rotation and thought that I would have to purchase something to get it done for free. However that was not the case and Cole was very nice and I had questions about the oil changing service they provide and he explained it all to me. He was very polite and informative about their services. I will be using their shop in the future and will be highly recommending family and friends to use their shop. Great team and keep up the good work!