Big O Tires

Some of the worst service I have ever experienced, especially for the amount of money spent. I came in to get tires on my truck and was told they needed to order them. I put half the money down to order and was told 3-5 days and they'd be here. On day 6 I was told to come in after 12 and they'd get them on. I drove 45 minutes to come in at 1pm to only find they had 2 tires and didn't mention the other 2 weren't in. They promised they would be in the next day. When I got home I went to get into my center console to get something out and noticed that it had been gone through and 2 bracelets I had stuck in there right before showing up were suddenly missing. I know their sign says not responsible for your car, and that was partly my fault, but its nice to know what kind of people are working on your cars are definitely checking the inside out. To finish out this terrible experience I was called the next morning to come in so again I drive 45 min in to be told on the final 2 tires it will be a minimum 2 hour wait because they have other more important customers. So I guess next time I need to drop a couple grand on tires I'll find a shop that actually values my time and money and is more respectful of my vehicle.

During a recent oil change, my wife was uncomfortably pressured by a service representative to purchase a new set of tires. His aggressive sales tactics and pushy demeanor created an unpleasant experience that overshadowed what should have been a routine maintenance visit. This incident goes beyond the financial aspect of the tire purchase. It's about the lack of respect and consideration shown to a loyal customer. After years of patronage, we will no longer be returning to Big O.

These tires were bought in April 2021. They have less than 5k miles on them. I get that big o won’t warranty trailer tires. But they shouldn’t even be selling these to people. We were extremely thankful the tires didn’t blow up and ruin our camper. But as you can see one has a tear in it and 3 of them had ballooned like the one in the picture. The two tires in the picture are the same tire. So don’t buy trailer tires or camper tires from here. Because they won’t help you with them and they’ll sell you something like this. I hate leaving bad reviews but feel like people should be warned. Don’t buy camper tires here. We replaced with sailun kevlar enforced tires which will last 20-30k miles.

I caught a nail 14 hours into my 19 hr drive, I stopped at Big O Tires and they were busy, no parking spots busy. I walked in as a typical damsel in distress, Justin came to my aid! He squeezed me in, my tire was repaired for the cheapest in the area and within an hour, if I was local I wouldn't go anywhere else

Good prices, good work, typical tire shop wait, friendly and helpful staff... They didn't complain that I brought my own tires for the job either 😁