Big O Tires

I bought a Groupon for an oil change two days ago. After I left I heard metal scraping... I did not know what was wrong with my car. When I got home I found that the metal piece under my car that protects it from people messing with my car only had two screws.. it was scraping on the ground. Where did all the other screws go? It was not like the is before I brought my car? Why did the guy who change my oil not warn me of this? It could have come off on the freeway and cause a major accident. Who does this? Who works on your car and does not disclose this? I am planning on contacting the Bureau of Automotive Repair to report them. This is terrible and a complete lack of professionalism and care. I SUPPOSE THERE IS A REASON THEY HAVE LOW STARS. I HAVE TOLD THE LORD WHAT THEY DID TO ME. THEY NEED TO BE STOPPED BEFORE SOMEONE GETS HURT. DO NOT GO HERE... THEY DO NOT CARE ABOUT YOU OR YOUR CAR. THEY DO NOT DISCLOSE THEIR MISTAKES... ITS ABSOLUTELY DISGUSTING

Went it to see if I could get my oil changed with a Groupon I purchased. The work crew was warm welcoming and kind. I came without an appointment and asked if I could be squeezed in. They advised me to ask the man at the desk. When I went in the man at the counter was very rude and told me I should have read the voucher which stated I needed an appointment. I very politely asked if I could please squeeze in now and mentioned the support staff was willing to assist if possible. The attitude and demeanor from the boss was so unwelcoming I actually felt scolded for asking. He seemed to hate his job and wanted to make sure everyone else did too. Unsure why he opened the shop and was servicing Pts prior to their 8am opening time if he was unwilling to have common curiosity at that hour. As I left he called the whole crew into his office over the loud speaker which made me feel terrible because I could only assume it was because I got them into trouble after saying they were willing to help when they (unknowingly, I arrived very early) had a full schedule. I'd rather eat the $30 I spent on the Groupon than have to deal with that disrespectful desk clerk again. Really unacceptable experience. Not upset I needed an appointment, I thought that may happen but I didn't expect to be treated like a nuisance when I wanted to be a customer.

Awesome people, awesome prices, awesome attitudes, awesome service. Repaired my brakes after another national service station failed to honor my appointment that I had made. I called these guys and talked to Thomas. He got me in the same day. He and the team got my brakes fixed, both front and back. They got me in and out in just a couple of hours, and now everything's fine.

Pathetic customer service in short past. Requested new tire, not running well under WARRANTY be replaced. They refused, owner never replied to complaint letter. Contacted national hotline, twice told someone would contact me in Florida offices. No reply. Terrible place to trust and they did not honor warranty problems. GO somewhere else. Went to another local company and they found tire in question was installed inside out. Outside of tire was reversed an inside on outside. Complete joke, neither idiot caught this mistake. Both manager and rep complete jerks.

On a warranty replacement for a tire I just bought this year, I was charged 57 just to put it on. The tire was obviously bad or put on poorly - I blew out the side, I didn't run over anything. One of the people at the desk got all smart with me and told me they could just give me the tire and they didn't have to put it on when I was frustrated to have to pay to replace a faulty tire under warranty. The reason for the 2* vs 1 was that they at least replaced it quickly and the other people that helped me were at least polite.