Big O Tires

I had left an initial review back in December regarding an oil change. New store owner begged me to take it down. August 2022, I went in for an oil change. When I left, I noticed my car was leaking oil. I brought it back 3x to get it fixed. The final time, it was "fixed." December 2022, I took my car to the Big O in Blue Springs. When they went to change the oil, they noticed there was some kind of putty around the opening and wouldn't touch it. Took my care back to the 119th location. Initially the store owner said whatever work he did, I would have to pay for it. After that, I left my honest review. He called back, said he'd get it fixed, just bring it back but remove the review. Car seemed to be fine. Recently, took my car to get an oil change. Again, they wouldn't touch it because of the putty issue. I go to Big O tires in OVP, of course it's closed. I ended up taking it to a shop. They stripped the opening so I had to get the oil pan completely replaced. $100 oil changed turned into a $400 nightmare. I've since reached out to corporate so we will see how that turns out. If they do reopen, wouldn't recommend.

Had family traveling to Kansas City for the Labor Day weekend. Their car got a flat tire late on Sunday and it had a stripped lug nut. On Labor Day morning we began calling all the shops near the car's location, most were closed, at others the employees were moody and unhelpful. Called Big O Tires and was lucky enough to speak to Brandt, super friendly and helpful. He offered advice on which towing service to utilize. He gave the advice with no expectation of repayment. When the tow service arrived they were able to swap the flat to spare. Obviously, for tire repair, the first call was to Big O Tires and Brandt, again received the same stellar treatment. They were able to get my family in and out within an hour.... ON A HOLIDAY!!! Brandt ensured my family's needs were met for a safe trip home. Good job team at Big O Tires! If you value safety, efficiency, and quality all wrapped in a courteous package then look no further than Big O Tires at 7333 W 119th St, Overland Park, KS 66213.

This is top notch customer service!! I had a slow leak in one of my tires (tires I did not buy from this company) I stopped in to see if they could do a right now leak check. They not only got me in right away , when my tire was finished the guy hands me my keys and says all done , have a great day. I'm like ummm I have not paid you for the service yet. He replied nothing owed I dont believe in charging for a minor patch repair. I said thank you, blown away by the over the top kindness and service. I did go buy them a dozen blue chip cookies and brought back to them. Highly recommend this place. I will definitely buy my next tires at this store.

I returned to Big O Tires because they did work on my car last year. This time around I brought my car in for tires, oil change and alignment and they were top shape. I also brought my van because I thought I needed New Front Rotors and pads that I was just told by the dealer....that would've cost me 780.00. After the checkup with your technician, he honestly evaluated my back breaks which he said was new (CORRECT) and the front still measured at 5 which he assessed would need to be changed by next summer. He didn't charge me for this assessment. VERY HONEST, the dealer I went to, was out to make money or royalties from the break job. And the dealer was 300 more than what Big O's call in estimate given by Jordon......Thank you for your honesty and I truly say to you both, thank you for being true.

I've brought my vehicle to this location for a few years for simple oil changes, tire rotations, break pad repairs, and they've always offered fair prices and good service. Also - Joe that handles the front is super communicative, and always is forward about what needs to get done now, versus what you could go ahead and do for the future. They're lucky to have him.