Big O Tires

Everyone at this location are Professional and nice. They went up and beyond to take care of my car. Bailey was very professional explains the differences on the tires, got me setup with some good tires for the winter. Keep up the good work.

Booked an appointment the night before. Specifically asked if they had the tire they needed for my car. They said yes. I'm always skeptical, so I called again the next morning to check again, and asked if they were REALLY sure (because I live rurally, over an hour away). They said yes. Get there at 1pm and discover they don't have my tire. They want to take my car and have me wait in the waiting room while they get the tire brought over to the location from the warehouse. I refuse, saying I will wait in my car - I am working on the phone and need to keep working while I can. I go into the office after an hour. They say my tire isn't here yet. I ask when it will be. They don't know, but "it should be soon". I wait another hour and a half (I'm busy with work calls) and I go into the office again to ask. This time I insist that they ask the person who talked to the warehouse. The warehouse is closed. My tire is not coming. They have known this for over two hours. Their communication sucks. It's a Saturday afternoon, and I have to call around other tire places to try and find someone with my tire to get it repaired, as I'm leaving on a road trip on a Monday. Five phone calls, 30 miles of driving and another four hours later, I finally get it done somewhere else. I'm still pissed enough that even though it's now several months later, I'm finally writing this review.

I've used this Big-O-Tires location for years and have always been satisfied with their work. Everything from oil changes and tires for our newer cars to fairly major work on my two teenager's junkers. They've always done quality work at a good price and never tried to upsell me on anything. I'll be going there for years to come.

Excellent and fast service. Fixed the screw in my tire in less than an hour. Rey helped me get in and out quickly. Definitely recommend!

I couldn’t have been happier with the customer service David provided at this location. Literally helped myself and my daughter with our tire issues and got everything done efficiently. He was so incredibly nice and made our experience the best. ♥️