Big O Tires

We went in with a screw in our tire- they were very busy and said it would be 2 hours. They nicely shuttled us home and called within an hour to say it was ready. The shuttle came back and took us back to the store. Very polite and professional

I had posted about this on Facebook, but realizing that I don't live in the Pueblo area, it was probably not hitting my target audience. I decided to go to Google, the options were a profanity filled rant versus a concise and to the point review of this outfit. I opted for the second, even though I've seen plenty of the first option out there. Earlier in the year, a young lady was in for an oil change on a Subaru. She was told in no short order that within a month or so she would need brakes, to the tune of $2,000. Having own Subaru’s I knew that they came with the indicator tabs that would start making noise prior to the brakes rubbing on the rotors. I was nursing a back injury and was unable at the time to do much of anything as far as even take the wheels off of the car to look at them. After my full recovery I loaded up my car; floor jack, jack stands, impact wrench, brake working tools, a new set of front brakes and all the necessary materials to install and clean up. Drove 75 miles, and proceeded to prep the vehicle for the brake job. Once the vehicle was safely lifted in the air I removed both front wheels, proceeded to remove the passenger side brake pads. Much to my surprise, comparing them to the brand new ones they were almost identical. I did not have calipers with me but in my estimation 1/32nd of an inch had been worn from the original brakes compared to the brand new set sitting next to them. Checked the driver side same thing, check both rear brakes, same thing. I returned the brakes to a store in Pueblo of the same name where I purchased them, where I was told in no uncertain terms that this Big-O is not part of the Nationwide chain but individually owned franchise as is the other one in Pueblo and the one in Trinidad. All owned by one family, kind of like the Jiffy Lube & Screw's were up in Denver in the early to mid-2000s. As you can see in the picture the brand new brakes are on the left the ones taken off of the vehicle are on the right yes this vehicle needed a $2,000 brake job like I need a hole in my head. My guess is this poor lady would have brought her vehicle in, handed then the keys, they would have parked it in the back for about 4 hours, gave her a call and said “it's ready to go, come and get it”. $$$$ ! The owners of this not so fine automotive repair establishment are more than welcome to retort, whether they retort with some form of a good reason (good luck there), or a blatant lie is up to them. I don't expect much especially this day and age, I have practically given up on any form of real customer service or morals when it comes to most businesses. Citizens of Pueblo and Trinidad you have been warned what you do is up to you and out of my hands. Have a wonderful day, and please find a reputable mechanic. “Mechanics were created, because even Engineers need Heroes”

These guys are great. I went in to replace a tire that I took a chunk out of hitting a curb. Turns out I did two of them and I didn’t think to tell them that I had big O brand tires that are under warranty. Fortunately the nice guy with glasses spotted that and saved me about $300, highly recommend these guys they do great work they’re honest and the wait time is usually not that bad

After purchasing a new set of Legacy mud and snow tires for my 2006 Toyota Avalon last month, I was driving on Pueblo Blvd last week, when my tires began making odd noises… I pulled off the road as soon as possible, and the right rear tire was shredded. I put on the spare and drove directly to Big O on the north side. Liz Stoltz had me back on the road with a new tire within an hour!! I find Big O to be a dependable tire dealer, and plan to use their services as long as I continue to drive automobiles!!🌝👍

Stay away from the Pueblo Big O. Been a customer for years but never again. Was promised both orally and in writing a $170 rebate on 4 new tires. I even have the print out of their advertised promotion (they have now removed it from their website). When I have tried to collect, I have been given the run around and transferred from my original sales associate, to another sales associate, and then to the assistant manager (who promised to have the manager call but after two days no call has been forthcoming). None of them have even offered an explanation as to why I am not being given the entire promised rebate. I hope they enjoy the $100 they stole from me since it is now my mission to tell everyone I know to stay away from Pueblo Big O.