Big O Tires

12.23.2023- scheduled an appointment for 10:00am for a flat tire repair. It is currently 11:43am, I just inquired of my repair and the response given was “It’s been overlooked and has been sitting, once another car is completed we will begin working it”. Let’s just say these guys have no clue how to run a shop apparently once they pull a car in they do not begin to work on it . Unbelievably sad and frustrating. These guys do not even apologize when a mistake happens. I guess that’s the treatment when you deny their request to upsell you, they initially tried to sell me a replacement tire instead of just plugging it. My whole morning has been delayed as it is now almost noon. ***Update*** 12:16pm, just got told they do not feel they can repair it, so now I need to buy a tire. Imagine that! Looks like they got me for almost $150. Repair still isn’t completed as of this writing. ***Update*** 12:55pm, just received the car with new tire.

Ordered some rims for my kia stinger, they came in yesterday. Called and set an appointment for today at 8 am. They got me set up by 10 am, I made it on time to work. George and Kevin the manager were awsome. I recommend highly recommend this location.

Do not go here. They didn't put the tire on right. I had mechanics look at it and they said it came off because of the tire. They're blaming it on the strut when it wasn't because of the strut. They went back and forth LYING saying they were waiting on a part giving me the run around. Then changed their mind syaing they weren't covering it. They will screw you over!

They were very helpful! We had an unexpected leak show up in the tire and we went to big o. This could sometimes be an all day event, but they were so fast and got us back on the road in such a short time! Would highly recommend!

This is the worst tire purchase ive made. Since buying the tires and insurance i feel anytime ive gad to use the warranty it either gets worse or some-new problem a rises. They snapped a stud on my tire the proceeded to tell me how it was my fault when putting on a doughnut but they were the one who didnt put on the tore correctly. There is better customer service and ownership of responsibility in a fast food joint then we these jokers. Avoid this shop like the plague unless you want headaches followed by an outpour of false promises