Banco Itaú

Legal

I called just to get the agency's number and they said I lost my application, they can't tell me I'll have to spend the afternoon at the agency to get it

I have had an account for 12 years and when I stopped using it, they stopped charging fees, I started using it again now and the service was super fast and responsive! When the company makes mistakes we complain but when they work well we should praise them too! Gratitude Itaú and especially my agency 8399.

Terrible service, I recommend going with a lot of time and patience, I went to the bank that was newly opened, I had to speak to the manager, the branch has 4 managers who only serve businesspeople and two to deal with everything else, and of the 2 only one was answering because the other manager was at lunch (remembering that the bank opens at 11 am and had just opened), ATMs with a defect in reading both the card and the fingerprint, you ask the attendants for help and they refuse to help, stating that the boxes are in fact not defective. Go with plenty of battery on your cell phone (with some crossword puzzles) and (just to emphasize) plenty of time and patience...

I made a transfer on 03/27/2020 at 11:40 from Pagbank to my Itaú account But to my surprise, my account failed to authenticate something like this Via the app and ATMs I went to the agency the same day And the manager told me that my account was blocked 408 I would like to know if I made a transfer from Pagbank to Itaú Whether it will be refunded on the same day or only on Monday, Tuesday or Wednesday Because today, on 03/27/2020, bank opening hours are now until 2:00 pm and no longer until 4:00 pm And even deposits made for example on this day How I heard the attendant alerting customers at the bank when I was there He said he would only make up for it on Monday, even though they had done this later, for example, before 2:00 p.m. From this day Forward So what is my situation, waiting for the amount to be refunded to my Pagbank account? And if it doesn't go down, will Itaú generate a payment order for me to withdraw from the Itaú bank itself? And that ?