Banco Itaú - Agência 9351

It starts with the app, bad! Password changes are not accepted, ask for Biometrics. The service at the agency is terrible! Bad tempered people, rude! I waited in line for hours and it didn't work!

I had just been stopped, I took all my things out of my bag and even so, the security guard pressed the button on my clothes and blocked the entrance. As I walked through the door I felt really bad, so I think she's new at the bank. Because I've been with my mother every table, this has never happened. The manager should be aware of this because it is very embarrassing I felt very bad Manager

Extremely small agency, service is extremely time consuming and slow, exceeding all possible tolerance limits and infringing the waiting law in places like this.

Takes a long time to be served, poor structure, small space. Few employees.

It says here that it opens at 09:00 am, but when arriving at the place, only retirees and pensioners enter! Surely we are clowns!!! Tremendous lack of respect. Here's a photo of people waiting for the agency to open.