Banco Itaú - Agência 9288

They are trying to push a current account card on my mother, while her INSS benefit card works normally, they are trying to prevent her from withdrawing from the cashier inside the branch, they want her to only withdraw from the ATM, she doesn't know how to read or write, but The Itaú employee kept questioning her about this, Itau always has terrible service, next time I'll go to the branch and if necessary, call the police, I want to see in the contract where she can't go straight to the cashier to receive

Worst bank ever, my husband's checking account made at Itaú and after 10 days it's still not active, and we went back there to solve it and nothing, and the company he works for can't deposit his payment, we don't know more to do.

Worst possible experience, I've been back 3 times and they don't solve the problem that the employee herself created.

Cashier service is always very slow.

It was the worst possible, the door that gives access to the ATMs is now locked and the wheelchair-bound, blind customer had to wait for the good will of people to come and open and the sun roasting the poor guy's mole and still hear rudeness from the employee, how wrong I was I started to complain about the treatment given to my husband and the other one, when I came back, came with the guard at his side as if to intimidate me, showing his great authority, the way good people are treated, I cried a lot in the car because of the humiliation we went through and the cashiers broken, only 2 working, a huge queue without priority was very difficult...