Horrible service, when I arrived there was almost no one there and the girl who was at the service simply ignored me saying that she needed to attend to priority, so I said but I've been here much longer, you were attending to me and didn't finish my service, and she was very abused. Lady, you're going to have to wait, so I said, girl, I left an autistic child with the others so I could come and receive this card, I've already made several trips here, and she, but you, is not preferred because your autistic child is not here, totally unprepared and poorly educated , without any empathy I will do everything to change to another agency, I already tried but it makes it difficult for them to play for each other, because this account is beneficial, but they should train these employees to treat people better, after all we are not after what is theirs and Yes, ours, then I even said that my card wasn't ready and if I wanted to go inside and get the money at the cashier I could, she didn't even give me a password, it was that a girl who answered me just saw the name Débora on the badge, looked at it and the card was there, so she is Redhead, I didn't pay attention to her name, she was so friendly, not to say on the contrary that she didn't do her job with excellence, learn how to treat people, while the other girl helped me a lot, she really should be at the front at the entrance and not a person who already looks you from head to toe,
More than 1 hour to receive a paper password to be able to access the inside of the branch to register a simple biometric, where at the ATM the employee himself with the operator card can solve the problem. But they prefer to make service difficult, the slowness of the process is really time-consuming, people who came in the morning are now being attended to. This is unacceptable, for an agency like this to be so passionate about these issues.
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7 months ago0
Ok
3 years ago0
Horrible service, when I arrived there was almost no one there and the girl who was at the service simply ignored me saying that she needed to attend to priority, so I said but I've been here much longer, you were attending to me and didn't finish my service, and she was very abused. Lady, you're going to have to wait, so I said, girl, I left an autistic child with the others so I could come and receive this card, I've already made several trips here, and she, but you, is not preferred because your autistic child is not here, totally unprepared and poorly educated , without any empathy I will do everything to change to another agency, I already tried but it makes it difficult for them to play for each other, because this account is beneficial, but they should train these employees to treat people better, after all we are not after what is theirs and Yes, ours, then I even said that my card wasn't ready and if I wanted to go inside and get the money at the cashier I could, she didn't even give me a password, it was that a girl who answered me just saw the name Débora on the badge, looked at it and the card was there, so she is Redhead, I didn't pay attention to her name, she was so friendly, not to say on the contrary that she didn't do her job with excellence, learn how to treat people, while the other girl helped me a lot, she really should be at the front at the entrance and not a person who already looks you from head to toe,
a month ago0
More than 1 hour to receive a paper password to be able to access the inside of the branch to register a simple biometric, where at the ATM the employee himself with the operator card can solve the problem. But they prefer to make service difficult, the slowness of the process is really time-consuming, people who came in the morning are now being attended to. This is unacceptable, for an agency like this to be so passionate about these issues.
8 months ago0
I'm a customer and they don't answer, I can't speak to the manager
3 months ago