Banco Bradesco - Agência 0248

my grandmother spent 1 hour in line waiting, she is 84 years old

I rarely go to the agency. I manage 2 business accounts and my physical account. Today, because I changed my cell phone, I needed to make a security key; I waited from 11:55 am until 1:46 pm. Does it justify the fact that today is Monday? An observation: the employee who attended to me was very kind and even apologized for the delay. However, I don't want to go back to the agency anytime soon...

Badly, I spent more than half waiting for service, when the number of people started to decrease, the number of customer service staff also decreased, leaving only one to serve people, as I had other things to deal with, he had to leave without service!

Great service. With distancing policies between people.