Banco BBVA

The girls working there are nice. Little issue sometimes take to los the cashiers

Terrible, they make you wait a long time, they tell you that online appointments have more preference but they don't tell you that in an hour there is no appointment or nothing, the appointment they give you says that the approximate time to attend is 15 minutes and we are already going more than an hour and a half, they say that all shifts are now done online or that there is no shift here. because they love to waste your time? In the end we left after more than two hours, and they still had 3 more shifts to attend to and they had already closed. It's like they made two appointments at the same time.

Honestly, they have changed a lot since they changed the cashier manager, the branch is more efficient and faster, very calm to go and ask for explanations, I have no doubt that it is the best I have visited!, keep up the good work!!

Terrible attention from the executive Gema, when I arrived there was only one person waiting and after an hour of waiting when it was my turn she came out to tell me that she could not attend me because people came to express my doubts in front of everyone who was waiting Because they couldn't attend to me, I waited an hour for them to dedicate 5 minutes to answering some questions and they didn't attend to me and they made me wait while I was pregnant. Terrible service! Do not go to this branch.

Just don't go here. I have been to dozens of BBVA and this is simply the worst. Twice I have come to do procedures that later when I went to another branch they told me that they left unfinished. There are never lines, but there aren't because they take so long. I arrived with no person in front of me and it took an hour and a half to serve me, because 4 people passed in front of me because they were going to take out cards or credits. In the end they couldn't help me because "after 3 o'clock they can't make any moves." When I try to talk to the director it turns out that there is no one, and that no one can help me. Seriously, avoid the visit. It's no good if they don't take care of their clients.