Banco BBVA

Do not go to this bank for any reason with the executives, I will tell you what happened to us on Saturday and it was very ugly. We went to get our new card since the one we had had expired and they sent us to the boxes up to there everything was fine, when we went through and they started to process the process, we were left with doubts since that account is joint and the one with the box told us We had to do it with the executive since it appears to them that they have to give each other 2 cards. We went through the executive who is called José Luis Pérez and he is a despotic executive and he has no kindness and he thinks that one is stupid because he is young now I can't imagine an adult person. First he told me that the account belonged to a legal entity and I told him no and he said yes and I repeated that no until he searched or wanted to search he told us that the account is joint and we told him my partner and I already knew that but when we wanted to open the account we said that neither of us could withdraw money if the other wasn't there because that's called a joint venture and he replied that this is only to write a check and we told him that if he sees In the system we never asked for a checkbook and from then on he was very rude and said that we had to call a number and I think they do it so that you can leave. From there we asked for the manager and she told us that she was not there and we went to ask one of the bank and she said that now they were talking to her and after that everyone said that she was not there and we wanted to wait and until a very tall executive with dyed hair from wero and who was sitting next to the director's office, I don't know his name, he stood up from his place and yelled at my partner and said "TOUCH THE BUTTON PAD" that means for those who don't know is to talk to the police. And the executive said that we were threatening her and that it was recorded with the cameras, when we weren't even talking to her, so when she said that my partner went to tell her that it was on the contrary that she was threatening us because she asked for the button panel and that they will touch her because of the In the end, in the cameras it was going to be seen that at no time were we with her and there they did nothing. We had to leave since the manager did not come out, José Luis told us to retire and they told us to go on Monday. It was a horror to go through this situation and even more so that they threaten you in this way, do not be left behind by inept and uneducated people.

The branch director (0039) is incompetent or unaware of the processes of the services offered by the bank. He does half-hearted procedures, he has to ask the bankers (account executives) how to do the processes. And when the already upset client complains, he hides and sends him to an account executive (banker) to calm the client down or delay the process.

Exquisite place to withdraw money

Bad service, long waiting time and inefficient. More staff and organization are needed

The service to go to the window is VERYYYYYYY SLOWOOOOOOOO!!!!!! And the times I have had to go to that branch it is early when they don't have people, I don't want to imagine the hours of waiting when they have people... Streamline your processes or put more advisors at the counter because the wait at this bank is truly a nightmare.