BJ's Wholesale Club

Store is located on a major North/South road. There is a few handicapped parking spaces and the store itself is handicapped accessible. The store was clean and well maintained. The shelves were well stocked. Most of the aisles are wide. They have a deli, a vision center and an area where you can purchase tires for your vehicle and have them installed. They sell a very large selection of merchandise.

I been always buying from Costco but my mother in law asked me to go to BJs because of prices being better. Let me tell you something that happened on my first visit. I brought my aunt who is just moving to NJ, she is starting a new life here, got an apartment, bought tv on Saturday and cable company came on Monday to install services and when opened tv box, tv was broken. Today, Friday on her day off we went to the store to return it since it was damaged and manager is telling me tv and box have two different serial numbers. How did this happen? No, we didn’t switch tvs. First time we buy a tv this size and brand, this person is just moving here and bought a tv with first paycheck and now we are not able to return it! we are 100% sure that the broken tv with a different serial number was put inside that box by someone else! Not us, how do we prove it? Manager didn’t help at all to look for other ways to find out what exactly happened here, there has to be a tracking number to see who else returned same tv before us and exchange new tv to a broken one. Now we are stuck with a broken tv that we paid for and won’t get an exchange or our money back, what kind of business is this? My recommendation is go to Costco who is a 100% satisfaction guarantee, somewhere else or open anything you buy from this place before heading home so the same thing doesn’t happen to you. Be aware! Wish I could give 0 stars!

I got my tires changed there & it was taken care of nice and professionally. The mechanic name there is Rick & he was pleasant. Unfortunately he’s the only person working there due to shortage of staff and handles all the negativity from others due to lack of help. They need to give him a raise & some help! Cause he is doing amazing! 10/10

Just had my tires replaced. Rick at tires was very helpful. Great customer service. Easy to schedule and quality work

Unprofessional staff always out of stock issue I would recommend don’t go there Costco is best.