BIRKENSTOCK Brooklyn

I have been using Birkenstock and loving them since 20 years and I still do for a reason! They are the most comfortable and durable sandals ever. Now they became super popular everywhere and I’m so happy for the brand! Well deserved and highly recommended!!!

The best store experience in williamburg!! Melissa and Dayvian couldn’t have been more helpful or personable. The store was clean, organized and had the perfect style I was looking for. Even brought up multiple options in my size since the leathers are different for each shoe. Never going back to the soho location when this is 100x better.

Truly a shame to have such a reveled brand be represented so poorly. Every time I’m in there I feel super unwelcome, everyone is very condescending. I was refused a return after literally wearing the shoes for a few *minutes* because they only accept unworn shoes. There is quite literally no proof of wear. I’ve attached a picture. Very embarrassing!

This is a cool store. The staff was helpful but not very welcoming. They have a lot of options that other stores may be out of. So, if you are looking for a specific product you should call here and see if they have it in stock.

I've come to this location several times and each time left without buying anything, even though I knew what I wanted. That's because the sales staff have been indifferent, condescending, and obnoxiously rude. I think they are under a delusion that they're doing their clients a huge favor by gracing them with their presence or that they are selling life-saving necessities and not basic footwear. The attitude at this location is astounding. The manager was talking about me IN FRONT OF ME in the third person. Must have gotten her training at those grocery stores where cashiers discuss their personal affairs while ignoring customers. She seemed annoyed and couldn't be bothered to take the (brand new) shoe being handed to her. She literally waited until the sales associate set it down on the display in front of her as if it was below her to handle their own merchandise. She also lied about the exchange process for online orders and told me that the clearly worn shoes I received from their warehouse weren't worn. It was, according to her, "how suede is". Never mind the almost-bald sides on both shoes. I ended up calling the main warehouse and was told that every Birkenstock location is individually owned and not part of the corporate unit and that my replacement would be shipped out the same day and not after a week and a half, as the store girl insisted was the policy.