BBVA

On weekends the ATMs inside close and only the one outside is enabled, forming long queues to use it (like the one in the photo I attached). Normally on Saturday the €20 bills have run out and you have to take out at least €50. In addition, the ATM is very old, it is very slow and there is no way to withdraw money with the NFC of the mobile.

I just tried to withdraw money from the ATM. They do not work. According to the employee, the problem is that they don't have a line on the street. My problem is that every day we have fewer ATMs, the distances are very long, the services are worse. The man who came out to tell me that it wasn't working didn't like me telling him that Ami doesn't give me service on the street but the bank does. That he was tired of wasting time and bad service. He left with an inappropriate and somewhat contemptuous gesture.

Unprofessional, lazy staff, and with no desire to make things easier. To make a payment from the Tax Agency as a collaborating entity, BBVA refuses to make the payment charged to another entity. No wonder they have fewer and fewer customers. I can't wait to leave definitively with them, so they have the minimum of me, which I would like to be 0. Any other entity is better.

Poor attention from the office manager. It tells me that I can purchase a product through online management and once I try it is not possible. BBVA = abusive commissions.

Because you can't put 0. To them and to the bank in general. With a will, they have forced us to sign a management "order" of 170 euros plus VAT to process the documentation that we had already done with our agency. If you do not accept, they will not transfer the money to you. A month after "swallowing" the "order", we are still waiting for them to release the money. By the way, from a client who has been with that bank for 50 years. As long as they don't release him, they negotiate with him... If this happens to you too, the body responsible for complaining is the Bank of Spain, because they will tell you to file your complaint there. That one is useless, because it is internal and they are going to reject it. You will not be able to deal with anyone, because the employees refer to the fact that all of this is handled by "legal services", which you can only contact by email and who do nothing other than respond with predetermined templates. It is a shame that this happens and is allowed, because I don't think there is anything sadder than stealing from a deceased person and taking advantage of the heirs in a time of mourning. I hope their consciences do not let them sleep, although it is unlikely. And I also hope that they will be among those dismissed in the employment regulations, also unlikely, because only those who have no conscience will remain in this nest. Good luck to all of you who find yourself in the same situation.