BBVA

Terrible customer service, neither the manager nor the director at all effective. They don't care at all about the customer and lack training. Terrible management for some time now by the management with this office

1. For a year, they never listened to me normally and did not help me, although I went around 7-8 times on various topics. I took sieves, waited and they didn't even invite me to sit down to listen normally and understand what I want. They always talked to me in the hallway. You can't treat people like that, especially if they are customers of YOUR bank. This is not professional! My appointment at this office usually lasted no more than 2 minutes! 2. They won't take you on a date even if you have a date. You arrive on time, for example at 10:45 and you wait, at 11:00 an employee approaches you and says show your appointment, when you open the application, the appointment has disappeared, since the appointment time has already passed! I can't show Sita, there is no reception! 3. My wife ordered a card from this bank, she had it made for 6 months! Three times they got our last name wrong! How can you make 10 mistakes in a last name with 8 letters??? This office can!

I wanted to thank the treatment received by the manager María Begoña. I think that today, it is especially difficult to find a manager, first of all, who shows empathy for the client and who is a magnificent professional. I had to go on several occasions and he always attended me with a smile and explained the entire process that we had to follow. I hope that the banks, not just BBVA, take note of workers like Begoña, because they are the type of people we want to see us in the branch.

If you call...they waste your time. And if you go... Well, also because you have to make an appointment because they have some papers attached. Apparently an assistant lacks training. (Or maybe two of them) Why? Because you could hear what another aunt was repeating in the background. Playing deaf is not a good way to deal with people at the bank. And less if you are the one who must solve problems or attract new clients. I called at 11:58 am. Monday December 12. I needed a simple appointment to speak with an advisor about opening a debit card. Opening with passport.

There is no one to consult anything, and the only person there gives the wrong information.