BBVA

Typical un helpful people who can't be fired for incompetence that you find in Spain. In contrast the Santander bank across the street has very helpful people.

I was making several payments through the ATM that is inside the branch, and the man who was at the cashier asked me in an unpleasant way if I was a customer, and when I refused, he expelled me. "Use the ATM outside," he snapped. I want to clarify that nowhere in the branch was it visibly indicated that this ATM was exclusively for customers, therefore, I conclude that it was all a vile act of discrimination. I hope that in the not too distant future they can better train their employees, at the very least, against this kind of blatant discrimination.

Bad attention. The lady who is in customer service module 5 (today 10/27/2023) needs that... INTENSE Customer Service TRAINING. He did not want to respond to my request, citing an incongruous excuse, when the same manager in my online app had informed me that he could resolve my situation in person. I personally will not return to this branch. If I could review with zero stars I would.

I asked for an appointment and was not attended to, what bad service I will definitely change banks

I come on a Tuesday to collect a winning lottery ticket. When the girl at the checkout checks with the director, she huffs and says to come back next week. No, madam, you run a branch of a bank that, because it is a financial entity authorized by SELAE, is obliged to pay the corresponding prize from the day after the draw and I am a person who does fulfill my work obligations without huffing and puffing and who For this reason, I am not going to miss another day of work because you don't feel like doing your job because you are unjustifiably overwhelmed in a branch where there were no clients. Of course, I have brought it to the attention of the Provincial Delegation of LAE because this lady is no one to deny me a prize that has been mine from the moment it was awarded. The next thing I do will be to close my account at BBVA, which I have been wanting to do for a long time.